Cybersecurity Remediation & Support Specialist

Contract-based cybersecurity remediation and client-facing security support role in Dallas, TX with hybrid remote work.

Responsibilities

• Act as the primary, reassuring contact for clients reporting suspected device, network, or account compromises.
• Perform thorough security assessments of consumer endpoints (mobile and desktop) to detect unauthorized access tools, spyware, stalkerware, or misconfigurations.
• Remediate threats by removing malware, securing compromised accounts (credential resets, MFA deployment), hardening devices, and enrolling clients in secure password management solutions.
• Evaluate, reset, and strengthen home or small business networks, including router setup, firewall configurations, and Wi-Fi security.
• Create clear, plain-English post-incident reports and digital hygiene checklists for clients.
• Use case management software to independently track schedules, client communications, and deliverables.
• Maintain strict confidentiality, discretion, and professionalism in all client interactions.

Requirements

• Minimum 3 years of experience in IT support, helpdesk escalation, or cybersecurity remediation.
• Extensive hands-on knowledge of native security settings, privacy controls, and reset procedures across iOS, Android, macOS, and Windows environments.
• Experience configuring and securing consumer/prosumer network hardware (Unifi, Netgear, ISP-provided routers) and foundational SMB security practices.
• Strong communication skills, capable of translating complex technical concepts into reassuring, layperson-friendly explanations.
• Proficiency with cloud-based tools such as Google Drive and case management software.
• Excellent writing ability to produce comprehensive, professional post-incident reports.
• Ability to provide at least three references (companies, coworkers, or supervisors) to verify technical background and client-facing experience.
• Bachelor's degree preferred.

Technologies

• Google Drive
• case management software
• Unifi
• Netgear

Preferred Skills

• Experience handling highly sensitive, confidential, or emotionally charged client matters (eg, executive privacy support, high-stress consulting).
• Familiarity with basic Mobile Device Management (MDM) implementation for small businesses.
• Relevant IT or security credentials (e.g., CompTIA A+, Network+, Security+, or similar).

Certifications

• CompTIA Security+, Network+, or vendor-specific endpoint certifications (Apple, Microsoft) are highly preferred. Hands-on experience and strong client communication skills may outweigh certifications; equivalent real-world experience in IT helpdesk escalation, MSP support, or incident remediation will be heavily considered.

Location

• Dallas, TX 75201 (Preferred)
• Work Location: Hybrid remote in Dallas, TX 75201

Experience

• Verifiable work experience: 3 years (Required)

Pay

• USD 30 per hour

Language

• English (Required)

Job Type

• Contract