Customer Support

Customer Support Cybersecurity Jobs

2 jobs found

1mo ago

Cybersecurity Remediation & Support Specialist

Impact Intelligence and Investigations, LLC Dallas, TX

Dallas, TX

1mo ago Closed

$30+/hr Contract Customer Support Cybersecurity Tools Data Security

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

Contract-based cybersecurity remediation and client-facing security support role in Dallas, TX with hybrid remote work.

Responsibilities

Act as the primary, reassuring contact for clients reporting suspected device, network, or account compromises.
Perform thorough security assessments of consumer endpoints (mobile and desktop) to detect unauthorized access tools, spyware, stalkerware, or misconfigurations.
Remediate threats by removing malware, securing compromised accounts (credential resets, MFA deployment), hardening devices, and enrolling clients in secure password management solutions.
Evaluate, reset, and strengthen home or small business networks, including router setup, firewall configurations, and Wi-Fi security.
Create clear, plain-English post-incident reports and digital hygiene checklists for clients.
Use case management software to independently track schedules, client communications, and deliverables.
Maintain strict confidentiality, discretion, and professionalism in all client interactions.

Requirements

Minimum 3 years of experience in IT support, helpdesk escalation, or cybersecurity remediation.
Extensive hands-on knowledge of native security settings, privacy controls, and reset procedures across iOS, Android, macOS, and Windows environments.
Experience configuring and securing consumer/prosumer network hardware (Unifi, Netgear, ISP-provided routers) and foundational SMB security practices.
Strong communication skills, capable of translating complex technical concepts into reassuring, layperson-friendly explanations.
Proficiency with cloud-based tools such as Google Drive and case management software.
Excellent writing ability to produce comprehensive, professional post-incident reports.
Ability to provide at least three references (companies, coworkers, or supervisors) to verify technical background and client-facing experience.
Bachelor's degree preferred.

Technologies

Google Drive
case management software
Unifi
Netgear

Preferred Skills

Experience handling highly sensitive, confidential, or emotionally charged client matters (eg, executive privacy support, high-stress consulting).
Familiarity with basic Mobile Device Management (MDM) implementation for small businesses.
Relevant IT or security credentials (e.g., CompTIA A+, Network+, Security+, or similar).

Certifications

CompTIA Security+, Network+, or vendor-specific endpoint certifications (Apple, Microsoft) are highly preferred. Hands-on experience and strong client communication skills may outweigh certifications; equivalent real-world experience in IT helpdesk escalation, MSP support, or incident remediation will be heavily considered.

Location

Dallas, TX 75201 (Preferred)
Work Location: Hybrid remote in Dallas, TX 75201

Experience

Verifiable work experience: 3 years (Required)

Pay

USD 30 per hour

Language

English (Required)

Job Type

Contract

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1mo ago

Cybersecurity Support Specialist-Japanese Bilingual

PASONA N A, INC. Plano, TX

Plano, TX

1mo ago Closed

$70k - $85k/yr Full time Customer Support Cybersecurity Tools Incident Response

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

PASONA N A, INC. invites a full-time Cybersecurity Support Specialist to join onsite in Plano, Texas. This Japanese-English bilingual role supports cybersecurity operations for stakeholders in the United States and Japan. You will assist with incident response, ongoing security monitoring, and bilingual customer communications. The position offers a competitive salary of USD 70,000 – 85,000 per year, onsite collaboration, and opportunities to contribute to security tool rollouts for Japan affiliates and participate in Kaizen process improvements.

Responsibilities

Be the primary point of contact for cybersecurity related customer inquiries
Coordinate with internal security engineers and translate technical information into clear customer updates
Support incident response activities, investigations, and ongoing security monitoring
Monitor security systems including firewalls, intrusion detection, and antivirus platforms
Support cybersecurity compliance and documentation processes
Assist with rollout and support of security tools for Japan affiliates
Lead or participate in bilingual customer discussions, status updates, and incident communications
Identify opportunities for process improvements and contribute to Kaizen initiatives

Requirements

Japanese and English bilingual proficiency required
3–5 years of experience in a technical support, IT, infrastructure, or related role
Strong communication and customer-facing skills
Ability to explain technical cybersecurity concepts to non-technical stakeholders
Experience working with clients, vendors, or cross-functional teams
Strong analytical and problem-solving abilities

Technologies

Jira
ServiceNow
Zendesk

Preferred Qualifications

Knowledge of cybersecurity, networking, or IT support environments
Experience with ticketing systems such as Jira, ServiceNow, or Zendesk
Experience working between U.S. and Japan business environments
Security+, Network+, or similar certifications/coursework are a plus

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Customer Support Cybersecurity Jobs

Cybersecurity Remediation & Support Specialist

Cybersecurity Support Specialist-Japanese Bilingual

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