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Impact Intelligence and Investigations, LLC Dallas, TX

Dallas, TX

Today

$30+/hr Contract Customer Support Cybersecurity Tools Data Security

Contract-based cybersecurity remediation and client-facing security support role in Dallas, TX with hybrid remote work.

Act as the primary, reassuring contact for clients reporting suspected device, network, or account compromises.
Perform thorough security assessments of consumer endpoints (mobile and desktop) to detect unauthorized access tools, spyware, stalkerware, or misconfigurations.
Remediate threats by removing malware, securing compromised accounts (credential resets, MFA deployment), hardening devices, and enrolling clients in secure password management solutions.
Evaluate, reset, and strengthen home or small business networks, including router setup, firewall configurations, and Wi-Fi security.
Create clear, plain-English post-incident reports and digital hygiene checklists for clients.
Use case management software to independently track schedules, client communications, and deliverables.
Maintain strict confidentiality, discretion, and professionalism in all client interactions.

Minimum 3 years of experience in IT support, helpdesk escalation, or cybersecurity remediation.
Extensive hands-on knowledge of native security settings, privacy controls, and reset procedures across iOS, Android, macOS, and Windows environments.
Experience configuring and securing consumer/prosumer network hardware (Unifi, Netgear, ISP-provided routers) and foundational SMB security practices.
Strong communication skills, capable of translating complex technical concepts into reassuring, layperson-friendly explanations.
Proficiency with cloud-based tools such as Google Drive and case management software.
Excellent writing ability to produce comprehensive, professional post-incident reports.
Ability to provide at least three references (companies, coworkers, or supervisors) to verify technical background and client-facing experience.
Bachelor's degree preferred.

Experience handling highly sensitive, confidential, or emotionally charged client matters (eg, executive privacy support, high-stress consulting).
Familiarity with basic Mobile Device Management (MDM) implementation for small businesses.
Relevant IT or security credentials (e.g., CompTIA A+, Network+, Security+, or similar).

CompTIA Security+, Network+, or vendor-specific endpoint certifications (Apple, Microsoft) are highly preferred. Hands-on experience and strong client communication skills may outweigh certifications; equivalent real-world experience in IT helpdesk escalation, MSP support, or incident remediation will be heavily considered.

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