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USAA

Senior IT Change Coordinator - Cybersecurity

USAA
San Antonio, TX $103k - $198k/yr Full time Posted 1d ago
Senior Information Security Information Technology (IT) InfoSec It Change Management It Governance Management Project Management Risk Management Security Security Compliance Security Operations Security Standards
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Job Description

The Senior IT Change Coordinator for Cybersecurity at USAA provides technical change governance and release coordination to support security controls and related cybersecurity initiatives. The role evaluates security and operational impacts and helps enable security changes to move forward in a timely, controlled manner.

Location and Work Model

  • San Antonio, TX (onsite)
  • In the office 4 days per week
  • Relocation assistance is not available for this position

Compensation

  • Salary range: USD 103,450 - 197,730 per year
  • Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

Summary

The Senior IT Change Coordinator delivers change governance and release coordination across security controls and cybersecurity initiatives. This includes partnering with cybersecurity, technology risk, engineering, operations, audit, and business teams to assess impact, manage dependencies, and coordinate controlled implementation of security changes.

Responsibilities

  • Facilitate complex or large IT change requests by meeting with the change requestor to review, audit, and ensure alignment with regulatory standards
  • Determine the appropriate rigor level based on technical complexity and potential impact of the change
  • Identify quality issues within the department that contribute to IT service delivery challenges and ensure resolution
  • Partner with internal and external subject-matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines
  • Understand process-control application, anticipate interactions, mitigate risks, and/or ensure resolution
  • Assist with internal and external reviews focused on the effectiveness of USAA configuration management operations
  • Serve as an escalation point for junior team members on moderately complex issues
  • Recognize and escalate issues to support proactive stakeholder communication and guidance toward resolution
  • Provide consultation on IT change and release management tools, process, and artifacts
  • Influence how the IT Change and Release organization and roles interrelate with customers and other ITIL disciplines
  • May lead medium to large scale implementations
  • Ensure risks tied to business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Requirements

  • Bachelor's degree; or 4 years of relevant education and/or experience
  • 6 years of experience in IT change management, cybersecurity, technology risk, release management, or technical project management
  • Advanced knowledge of ITIL and cybersecurity governance
  • Demonstrated experience with security controls, vulnerability remediation, identity and access management, security operations, regulatory compliance, and cross-functional implementation coordination
  • Advanced knowledge of cybersecurity risks, controls, governance, and remediation practices
  • Ability to evaluate security impact, operational dependencies, evidence, and compensating controls
  • Demonstrated experience coordinating complex security implementations or remediation programs
  • Advanced written communication, risk articulation, facilitation, and audit support skills
  • Strong knowledge of relevant regulatory, cybersecurity, and technology risk expectations

Technology and Frameworks

  • ITIL
  • NIST
  • FFIEC
  • ISO 27001
  • COBIT

Preferred/Notable Qualifications

  • ITIL 4, Security+, CISSP, CISM, CRISC, or comparable certification
  • Experience with vulnerability management, IAM, security operations, cloud security, or endpoint security
  • Experience supporting regulatory examinations, risk assessments, internal audit, or control testing
  • Knowledge of NIST, FFIEC, ISO 27001, COBIT, or other relevant security frameworks

Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education

Additional Information

  • USAA does not provide visa sponsorship for this role
  • Applications are accepted on an ongoing basis and the posting remains open until the position is filled
  • Interested candidates are encouraged to apply the same day they view this posting

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