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Senior IT Change Coordinator - Cybersecurity

USAA San Antonio, TX

San Antonio, TX

Today

$103k - $198k/yr Full time Senior Information Security Information Technology (IT)

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Job Description

The Senior IT Change Coordinator for Cybersecurity at USAA provides technical change governance and release coordination to support security controls and related cybersecurity initiatives. The role evaluates security and operational impacts and helps enable security changes to move forward in a timely, controlled manner.

Location and Work Model

San Antonio, TX (onsite)
In the office 4 days per week
Relocation assistance is not available for this position

Compensation

Salary range: USD 103,450 - 197,730 per year
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

Summary

The Senior IT Change Coordinator delivers change governance and release coordination across security controls and cybersecurity initiatives. This includes partnering with cybersecurity, technology risk, engineering, operations, audit, and business teams to assess impact, manage dependencies, and coordinate controlled implementation of security changes.

Responsibilities

Facilitate complex or large IT change requests by meeting with the change requestor to review, audit, and ensure alignment with regulatory standards
Determine the appropriate rigor level based on technical complexity and potential impact of the change
Identify quality issues within the department that contribute to IT service delivery challenges and ensure resolution
Partner with internal and external subject-matter experts to improve, synchronize, automate, and integrate process controls, including integration with other ITIL disciplines
Understand process-control application, anticipate interactions, mitigate risks, and/or ensure resolution
Assist with internal and external reviews focused on the effectiveness of USAA configuration management operations
Serve as an escalation point for junior team members on moderately complex issues
Recognize and escalate issues to support proactive stakeholder communication and guidance toward resolution
Provide consultation on IT change and release management tools, process, and artifacts
Influence how the IT Change and Release organization and roles interrelate with customers and other ITIL disciplines
May lead medium to large scale implementations
Ensure risks tied to business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Requirements

Bachelor's degree; or 4 years of relevant education and/or experience
6 years of experience in IT change management, cybersecurity, technology risk, release management, or technical project management
Advanced knowledge of ITIL and cybersecurity governance
Demonstrated experience with security controls, vulnerability remediation, identity and access management, security operations, regulatory compliance, and cross-functional implementation coordination
Advanced knowledge of cybersecurity risks, controls, governance, and remediation practices
Ability to evaluate security impact, operational dependencies, evidence, and compensating controls
Demonstrated experience coordinating complex security implementations or remediation programs
Advanced written communication, risk articulation, facilitation, and audit support skills
Strong knowledge of relevant regulatory, cybersecurity, and technology risk expectations

Technology and Frameworks

ITIL
NIST
FFIEC
ISO 27001
COBIT

Preferred/Notable Qualifications

ITIL 4, Security+, CISSP, CISM, CRISC, or comparable certification
Experience with vulnerability management, IAM, security operations, cloud security, or endpoint security
Experience supporting regulatory examinations, risk assessments, internal audit, or control testing
Knowledge of NIST, FFIEC, ISO 27001, COBIT, or other relevant security frameworks

Benefits

Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

Additional Information

USAA does not provide visa sponsorship for this role
Applications are accepted on an ongoing basis and the posting remains open until the position is filled
Interested candidates are encouraged to apply the same day they view this posting

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