IT Security Analyst

This onsite role at Skilcraft LLC provides frontline technical support and assists with day-to-day administration of the organization’s technology systems. The focus includes user lifecycle support, Microsoft 365 and Azure Active Directory management, software licensing, device deployment, troubleshooting, and coordination with a Managed Service Provider (MSP).

Core Responsibilities

• Create, modify, and disable user accounts across Microsoft 365, Azure Active Directory (Entra ID), and business applications.
• Assign and manage software licenses, permissions, and security groups.
• Support employee onboarding and offboarding activities.
• Maintain user access records and support compliance requirements.
• Deliver first-level support for hardware, software, network, and application issues.
• Troubleshoot issues affecting desktops, laptops, printers, mobile devices, and related peripherals.
• Document and track support requests through established processes.
• Escalate complex or unresolved issues to senior IT staff or external providers, including the MSP.
• Configure and deploy company computers and mobile devices.
• Maintain IT asset inventories and keep software licensing records current.
• Manage approved software lists and support software standardization efforts.
• Install, update, and troubleshoot business software applications.
• Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Azure Active Directory administration and access management.
• Support multi-factor authentication and related security controls.
• Help maintain cloud-based collaboration and productivity environments.

Required Technologies

• Microsoft 365
• Microsoft Outlook
• Microsoft Teams
• Microsoft SharePoint
• Microsoft OneDrive
• Azure Active Directory
• Entra ID
• Multi-factor authentication

Location

Hebron, KY (onsite)