Information Technology Infrastructure and Security Engineer

Join ACHIEVEMENT CENTER FOR CHILDREN in Westlake, OH to help strengthen and secure enterprise technology across multiple locations. This full-time, onsite role supports both ACC and North Coast Therapy Associates (NCTA) by building reliable infrastructure, advancing cloud security, and improving how teams manage access, endpoints, and data.

In this hands-on position, you will partner with internal IT teams and external vendors to design, administer, and troubleshoot multi-site networks and security controls. You will also serve as a Tier 3 escalation resource for complex infrastructure and cybersecurity issues, ensuring sustainable fixes through root-cause analysis and documentation.

Responsibilities

• Design, configure, maintain, and troubleshoot multi-site networks, including firewalls, switches, wireless systems, and VPNs.
• Administer Windows Server environments, Hyper-V, Active Directory, DNS, DHCP, and Group Policy.
• Manage Microsoft 365 and related cloud services, including Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.
• Support telecommunications, physical security technology, and enterprise applications.
• Coordinate complex technical implementations and escalations with external vendors.
• Implement and maintain enterprise security standards such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and role-based access controls.
• Support centralized identity and access management across organizational systems.
• Monitor endpoint security, vulnerability management, patching, and data protection controls.
• Perform technical security reviews, investigate incidents, and recommend corrective actions.
• Maintain enterprise backup systems and support disaster recovery and business continuity planning.
• Evaluate emerging technologies including AI, cloud solutions, and workflow automation.
• Develop scripts and automated processes to improve system administration and operational efficiency.
• Support secure technology integrations and enterprise application improvements.
• Provide technical recommendations for infrastructure modernization and long-term technology planning.
• Act as the primary Tier 3 escalation resource for complex infrastructure, cybersecurity, and enterprise systems issues.
• Conduct root-cause analysis and implement sustainable solutions to recurring technical challenges.
• Maintain technical documentation, network diagrams, and system recovery procedures.
• Provide technical guidance, mentoring, and cross-training to IT support professionals.
• Participate in infrastructure projects, technology implementations, and system improvements.

Requirements

• Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Equivalent progressive technical experience and relevant certifications may be considered.
• Minimum of five years of progressively responsible, hands-on experience in systems engineering, network administration, cloud infrastructure, and cybersecurity.
• Experience supporting multi-site technology environments and resolving complex technical issues.
• Experience with enterprise application security, identity and access management, and technical mentoring preferred.
• Advanced knowledge of Windows Server, Hyper-V, Active Directory, Entra ID, DNS, DHCP, Group Policy, and Microsoft 365 administration.
• Strong understanding of enterprise networking, including firewalls, routing, VLANs, wireless networks, VPNs, and network troubleshooting.
• Experience implementing cybersecurity controls, endpoint protection, vulnerability management, and security monitoring.
• Knowledge of backup and recovery solutions, disaster recovery procedures, and business continuity practices.
• Experience administering MFA, SSO, role-based access controls, and privileged accounts.
• Proficiency in PowerShell scripting.
• Ability to troubleshoot complex infrastructure, cloud, network, and enterprise application issues.
• Microsoft, networking, cloud, or cybersecurity certifications.
• Experience with Python, APIs, system integrations, and workflow automation.
• Familiarity with SaaS security, enterprise technology governance, and access management.
• Experience evaluating or implementing AI-enabled technologies and automation solutions.
• Experience providing technical mentoring and guidance to other IT professionals.
• Valid driver's license and ability to travel between agency locations as required.
• Ability to respond to critical technology incidents and support scheduled system maintenance when operationally necessary.
• Commitment to protecting confidential organizational, employee, and client information.

Compensation

The starting salary range for this full-time onsite position is $57,600–$72,000 annually. Starting compensation will be determined based on qualifications, relevant experience, and demonstrated technical competencies.

Technologies

Windows Server, Hyper-V, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Multi-Factor Authentication (MFA), Single Sign-On (SSO), PowerShell, VPNs, VLANs, AI, Python, APIs

Professional Competencies

• Strong analytical, troubleshooting, and independent problem-solving abilities.
• Excellent organizational skills with the ability to manage competing technical priorities.
• Effective written and verbal communication with technical and nontechnical audiences.
• Collaborative, service-oriented approach to technology support and problem resolution.
• Strong attention to detail, accountability, and commitment to cybersecurity best practices.
• Adaptability and willingness to learn new technologies.