Join ACHIEVEMENT CENTER FOR CHILDREN in Westlake, OH to help strengthen and secure enterprise technology across multiple locations. This full-time, onsite role supports both ACC and North Coast Therapy Associates (NCTA) by building reliable infrastructure, advancing cloud security, and improving how teams manage access, endpoints, and data.
In this hands-on position, you will partner with internal IT teams and external vendors to design, administer, and troubleshoot multi-site networks and security controls. You will also serve as a Tier 3 escalation resource for complex infrastructure and cybersecurity issues, ensuring sustainable fixes through root-cause analysis and documentation.
Responsibilities
- Design, configure, maintain, and troubleshoot multi-site networks, including firewalls, switches, wireless systems, and VPNs.
- Administer Windows Server environments, Hyper-V, Active Directory, DNS, DHCP, and Group Policy.
- Manage Microsoft 365 and related cloud services, including Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.
- Support telecommunications, physical security technology, and enterprise applications.
- Coordinate complex technical implementations and escalations with external vendors.
- Implement and maintain enterprise security standards such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and role-based access controls.
- Support centralized identity and access management across organizational systems.
- Monitor endpoint security, vulnerability management, patching, and data protection controls.
- Perform technical security reviews, investigate incidents, and recommend corrective actions.
- Maintain enterprise backup systems and support disaster recovery and business continuity planning.
- Evaluate emerging technologies including AI, cloud solutions, and workflow automation.
- Develop scripts and automated processes to improve system administration and operational efficiency.
- Support secure technology integrations and enterprise application improvements.
- Provide technical recommendations for infrastructure modernization and long-term technology planning.
- Act as the primary Tier 3 escalation resource for complex infrastructure, cybersecurity, and enterprise systems issues.
- Conduct root-cause analysis and implement sustainable solutions to recurring technical challenges.
- Maintain technical documentation, network diagrams, and system recovery procedures.
- Provide technical guidance, mentoring, and cross-training to IT support professionals.
- Participate in infrastructure projects, technology implementations, and system improvements.
Requirements
- Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Equivalent progressive technical experience and relevant certifications may be considered.
- Minimum of five years of progressively responsible, hands-on experience in systems engineering, network administration, cloud infrastructure, and cybersecurity.
- Experience supporting multi-site technology environments and resolving complex technical issues.
- Experience with enterprise application security, identity and access management, and technical mentoring preferred.
- Advanced knowledge of Windows Server, Hyper-V, Active Directory, Entra ID, DNS, DHCP, Group Policy, and Microsoft 365 administration.
- Strong understanding of enterprise networking, including firewalls, routing, VLANs, wireless networks, VPNs, and network troubleshooting.
- Experience implementing cybersecurity controls, endpoint protection, vulnerability management, and security monitoring.
- Knowledge of backup and recovery solutions, disaster recovery procedures, and business continuity practices.
- Experience administering MFA, SSO, role-based access controls, and privileged accounts.
- Proficiency in PowerShell scripting.
- Ability to troubleshoot complex infrastructure, cloud, network, and enterprise application issues.
- Microsoft, networking, cloud, or cybersecurity certifications.
- Experience with Python, APIs, system integrations, and workflow automation.
- Familiarity with SaaS security, enterprise technology governance, and access management.
- Experience evaluating or implementing AI-enabled technologies and automation solutions.
- Experience providing technical mentoring and guidance to other IT professionals.
- Valid driver's license and ability to travel between agency locations as required.
- Ability to respond to critical technology incidents and support scheduled system maintenance when operationally necessary.
- Commitment to protecting confidential organizational, employee, and client information.
Compensation
The starting salary range for this full-time onsite position is $57,600–$72,000 annually. Starting compensation will be determined based on qualifications, relevant experience, and demonstrated technical competencies.
Technologies
Windows Server, Hyper-V, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Multi-Factor Authentication (MFA), Single Sign-On (SSO), PowerShell, VPNs, VLANs, AI, Python, APIs
Professional Competencies
- Strong analytical, troubleshooting, and independent problem-solving abilities.
- Excellent organizational skills with the ability to manage competing technical priorities.
- Effective written and verbal communication with technical and nontechnical audiences.
- Collaborative, service-oriented approach to technology support and problem resolution.
- Strong attention to detail, accountability, and commitment to cybersecurity best practices.
- Adaptability and willingness to learn new technologies.
