Information Technology Manager

The City of New Orleans is seeking an Information Technology Manager to supervise cybersecurity department activities, including incident response operations, divisional security policies, and compliance with applicable security frameworks. This role also leads staff and technology planning, and may oversee either information technology or operational technology cybersecurity functions.

Location and Salary

• Work location: New Orleans, LA (onsite)
• Salary: USD 105,126 per year

Summary

This position provides supervisory, technical, and administrative leadership for cybersecurity department efforts. Responsibilities include directing staffing, technology, projects, and incident response, as well as overseeing 24-hour incident management. The manager develops and maintains divisional security policies and procedures, ensures alignment with applicable security frameworks, and may lead cybersecurity efforts focused on either information technology or operational technology.

Responsibilities

• Lead supervisory, technical, and administrative work for cybersecurity department efforts, including staff, technology, projects, and incident response.
• Oversee the team responsible for 24-hour incident management.
• Develop and maintain divisional security policies and procedures.
• Ensure compliance with applicable security frameworks.
• Select, train, and evaluate assigned staff, including determining job assignments.
• Review work products and provide training as necessary, along with related duties as required.
• May be assigned to lead either information technology cybersecurity or operational technology cybersecurity functions.

Education and Experience Requirements

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field from an accredited college or university; plus six (6) years of cybersecurity or information technology security experience.
• OR Associate’s degree in the same subject areas from an accredited college or university; plus eight (8) years of cybersecurity or information technology security experience.
• OR High school diploma or GED; plus ten (10) years of cybersecurity or information technology security experience.

Prior to appointment, the hiring agency is required to verify the education claimed by the applicant for this classification. If selected for hire, applicants must provide original documents of qualifying credentials prior to the start date.

Benefits

• 14 paid holidays in 2026.
• 13 paid vacation days per year, including during the first year of employment, with additional bonus vacation days with longer employment.
• 13 paid sick days per year, including during the first year of employment, with additional bonus sick days with longer employment.
• Roll an unlimited number of unused sick days and up to 45 unused vacation days to the next year.
• Payment for unused vacation and sick days when leaving City government.
• Depending on the job, department may offer remote work, flexible schedules, and/or shift work.
• 12 weeks of paid time off for bonding with a newborn, adopted, or fostered child (in addition to sick and vacation leave).
• Healthcare plans as low as $60.31 biweekly for individual employees, including medical, prescription drugs, dental, vision, and access to telemedicine.
• Flexible Spending Account for pre-tax contributions for healthcare, childcare, and commuter costs.
• A free $25,000 life insurance policy for all full-time employees.
• Public Service Loan Forgiveness Program (PSLF) qualified employer status.
• Pension eligibility depending on the job, with participation in one of several pension systems.
• Deferred Compensation Plan (457b) allowing deferral up to $24,500 of pretax income each year.
• Competitive pay with pay increases based on length of employment, plus special pays for educational advancement, professional certifications, and specialized work assignments.
• Free courses in over 50 topics through the Employee Growth and Development Division.
• Extra pay for employees who work during declared emergencies.
• Normal pay continues for employees unable to work due to emergency-related workplace closures.

Examination and Scoring

• Kind of examination: Rating of training and experience
• Weighting: 100%
• Credit limitation: Credit for experience is only given for experience gained within the last ten (10) years.

Additional Information

• Domicile requirements are currently waived for the purpose of application.
• Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days.
• Employees hired under this waiver remain exempt from the city residency requirement for the duration of employment at the Sewerage and Water Board (La R.S. 33:4076).
• Additional exceptions to the domicile requirement may be made on a case-by-case basis.

General Hiring Notes

• Requests for alternate format or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY/VOICE at (504) 586-4475 or (504) 658-4020.
• Background check process includes interviews of qualified individuals prior to requesting a criminal background check; no job application submitted prior to that interview may inquire into an applicant’s criminal history.
• If subject to a background check for convictions related to responsibilities and requirements, employment is contingent upon successful completion of the background investigation.
• Criminal history will not automatically disqualify a candidate.
• Applications received after the closing date or after the maximum number of applications has been received will not be accepted.

Testing, Screening, and Employment Conditions

• Working test period: Effective August 1, 2026, executive service classifications use a two (2) year working test period; all other employees use one (1) year.
• Substance abuse testing may be required depending on the position; candidates for certain positions may undergo pre-employment screening, while other entrance candidates may undergo unannounced screening during the working test period.
• A medical examination is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions, and/or transfers.
• Medical screening may be required for non-active classifications and may result in a medical examination.
• Good moral character is required; applicants may be disqualified if character or past employment record is unsatisfactory as determined by the Department of City Civil Service.
• Forgery, misrepresentation of facts, or cheating on examinations can result in disqualification, fine, and other penalties.

E-Verify Notice

The Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify compares information from an employee’s Form I-9 to data from the U.S. Department of Homeland Security and Social Security Administration records. By applying, you consent to this verification process if you receive an offer of employment.