Cybersecurity Operations Controller - DoD

INNOVIM Defense Services, LLC supports the continuous security and operational stability of critical IT infrastructure across the Department of Defense. This onsite role in Colorado Springs focuses on keeping security operations healthy, responsive, and ready for mission demands, with support for your professional growth and stability-focused benefits.

Responsibilities

• Act as the primary point of contact for coordination of operational security activities, monitoring, and change management.
• Monitor enterprise operations to assess system health, availability, and performance using monitoring tools.
• Coordinate real-time responses to outages, incidents, and service degradations, ensuring timely escalation and resolution.
• Lead incident and problem management efforts, including root cause analysis and remediation.
• Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions, ASIs).
• Maintain operational documentation, daily activity logs, and cybersecurity registers.
• Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.
• Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes to minimize risk to cybersecurity services.
• Ensure team compliance with processes, procedures, and Systems Engineering principles.
• Communicate status and operational health to stakeholders, including senior leadership.
• Drive continuous improvement initiatives within cybersecurity operations.
• Use strong verbal and written communication skills, including effective interaction with senior leadership.

Requirements

• Must have 6+ years of general (full-time) work experience; may be reduced with completion of advanced education.
• Must have 4+ years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 6+ months of experience working in a management or leadership role.
• Must have IT Operational Management experience spanning multiple enterprise environments, including DoD and commercial.
• Must have a deep understanding of the ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
• Must have 1+ 8570 or 8410 compliant certifications.
• Must have an active DoD Secret Security Clearance.

Technologies

• SolarWinds
• Splunk
• Netcool
• HP OpenView
• ITIL

Benefits

• Comprehensive nationwide Medical/Dental/Vision insurance programs
• Life insurance
• Matching 401k contribution
• Educational/Training support

Location, Shift, and Work Setup

• Onsite at: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
• Shift: Day Shift
• Remote/Telework: NO
• Relocation assistance: None available at this time
• Clearance type: DoW Secret

Pay: $150,000 - $180,000 annually, depending on experience, education, and any certifications directly related to the position.