Client Success Associate

The Client Success Associate serves as the primary point of contact for top sponsors, managing relationships from contract signature through post-event debriefs to ensure sponsor delivery, value, and renewal.

Responsibilities

• Act as the trusted day-to-day contact for a portfolio of top sponsors, building proactive relationships with sponsors’ marketing and events teams
• Conduct regular sponsor check-ins (biweekly during the lead-up to events) to review deliverables, deadlines, and goals
• Understand sponsor objectives and advocate internally to maximize value from their sponsorship program
• Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs
• Anticipate issues, address concerns quickly, and escalate when needed
• Share sponsor health, satisfaction, and feedback with account owners to support renewals and growth
• Track all top sponsor engagements accurately in Hubspot (Billington’s sales CRM platform)
• Onboard new sponsors by gathering logos, company details, and program requirements; ensure sponsors are represented accurately across signage, websites, and communications
• Track sponsor deliverables and coordinate with content, marketing, and meetings teams to execute on time
• Coordinate sponsor speaking roles with the content team and guide sponsors through the content process
• Manage booth selection with the meetings team
• Track inventory for exhibit hall booth space, speaking opportunities, and other key sponsorship deliverables
• Support sponsors with registration, event app configuration for badge scanning, private meeting rooms, and other on-site logistics
• Provide lead and attendee data to sponsors in line with attendee privacy preferences
• Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions
• Attend and support all Billington events (summits, leadership breakfasts, VIP receptions) as the on-site point of contact for sponsors
• Provide additional on-site staffing support for Billington events as needed
• Travel to out-of-town events as required
• Perform other duties as assigned

Requirements

• Bachelor’s degree or equivalent experience
• 1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B, or B2G experience preferred)
• Highly organized and detail-oriented, able to manage multiple clients, deliverables, and deadlines at once, especially in the run-up to events
• Strong relationship skills and confidence serving as a primary client contact, representing the company professionally with senior executives
• Excellent written and verbal communication skills
• Proactive problem-solver with strong follow-through and ownership of outcomes
• Collaborative approach, comfortable coordinating across teams
• Comfortable and proficient with CRM and productivity tools; HubSpot, Salesforce, Google Workspace, and event app platforms (Whova, Cvent, etc.) are a plus
• Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required
• Available for evening events and periodic travel

Technology

• HubSpot
• Salesforce
• Google Workspace
• Whova
• Cvent

Location: Chevy Chase, MD (onsite)

Experience: Minimum 1 year