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Client Success Associate

CloserStill Media Chevy Chase, MD

Chevy Chase, MD

Today

Full time Account Management Client Success Sponsor Relations

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Job Description

The Client Success Associate serves as the primary point of contact for top sponsors, managing relationships from contract signature through post-event debriefs to ensure sponsor delivery, value, and renewal.

Responsibilities

Act as the trusted day-to-day contact for a portfolio of top sponsors, building proactive relationships with sponsors’ marketing and events teams
Conduct regular sponsor check-ins (biweekly during the lead-up to events) to review deliverables, deadlines, and goals
Understand sponsor objectives and advocate internally to maximize value from their sponsorship program
Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs
Anticipate issues, address concerns quickly, and escalate when needed
Share sponsor health, satisfaction, and feedback with account owners to support renewals and growth
Track all top sponsor engagements accurately in Hubspot (Billington’s sales CRM platform)
Onboard new sponsors by gathering logos, company details, and program requirements; ensure sponsors are represented accurately across signage, websites, and communications
Track sponsor deliverables and coordinate with content, marketing, and meetings teams to execute on time
Coordinate sponsor speaking roles with the content team and guide sponsors through the content process
Manage booth selection with the meetings team
Track inventory for exhibit hall booth space, speaking opportunities, and other key sponsorship deliverables
Support sponsors with registration, event app configuration for badge scanning, private meeting rooms, and other on-site logistics
Provide lead and attendee data to sponsors in line with attendee privacy preferences
Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions
Attend and support all Billington events (summits, leadership breakfasts, VIP receptions) as the on-site point of contact for sponsors
Provide additional on-site staffing support for Billington events as needed
Travel to out-of-town events as required
Perform other duties as assigned

Requirements

Bachelor’s degree or equivalent experience
1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B, or B2G experience preferred)
Highly organized and detail-oriented, able to manage multiple clients, deliverables, and deadlines at once, especially in the run-up to events
Strong relationship skills and confidence serving as a primary client contact, representing the company professionally with senior executives
Excellent written and verbal communication skills
Proactive problem-solver with strong follow-through and ownership of outcomes
Collaborative approach, comfortable coordinating across teams
Comfortable and proficient with CRM and productivity tools; HubSpot, Salesforce, Google Workspace, and event app platforms (Whova, Cvent, etc.) are a plus
Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required
Available for evening events and periodic travel

Technology

HubSpot
Salesforce
Google Workspace
Whova
Cvent

Location: Chevy Chase, MD (onsite)

Experience: Minimum 1 year

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