Zendesk Cybersecurity Jobs

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1d ago

Cybersecurity Support Specialist (Japanese Bilingual)

Actus Consulting Group,Inc Plano, TX

Plano, TX

1d ago

$60k+/yr Full time Customer Service Cybersecurity Tools Incident Response

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Job Description

Actus Consulting Group, Inc., is seeking a Cybersecurity Support Specialist who is bilingual in Japanese to support clients and security operations onsite in Plano, TX.

Responsibilities

Oversee and triage incoming client inquiries, tracking progress through resolution
Collaborate with internal security engineers to obtain technical answers and translate them into clear client-facing guidance
Act as the primary point of contact for customers on cybersecurity topics
Assess customer requirements and pain points to align security solutions with business needs
Lead or participate in customer discussions, status updates, and incident briefings in English and Japanese
Advise customers on security best practices, tools, and risk mitigation strategies
Build trusted relationships with customers and stakeholders to enhance satisfaction and service quality
Monitor security systems (firewalls, intrusion detection, antivirus) to identify breaches or anomalies
Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions
Maintain and support security compliance aligned with global and local standards
Document security incidents, investigations, and solutions; generate reports for management and regulatory purposes
Support Japan affiliates with rolling out new security tools and supporting existing tools
Identify opportunities for process improvements and drive changes with the team
Conduct regular communications and assist with root cause analysis and Kaizen implementation

Requirements

College degree
3 to 5 years in a technical role; prior experience as a Technical Lead is a plus
Proven experience engaging directly with customers or stakeholders (incident communication, service delivery, technical advisory)
Ability to translate technical cybersecurity topics into clear, business-oriented language for non-technical audiences
Bilingual in Japanese and English
Experience working directly with clients and managing supplier relationships
Strong analytical, problem-solving, and communication skills

Technologies

Jira
ServiceNow
Zendesk

Competencies

Act with integrity and professionalism
Excellent verbal and written communication skills
Strong interpersonal, negotiation, and conflict resolution abilities
Solid organizational skills and meticulous attention to detail
Ability to prioritize tasks and delegate when appropriate
Problem solving and analytical capabilities
Proficient with Microsoft Office Suite
Ability to maintain confidentiality and discretion with sensitive information

Preferred Qualifications

Foundational knowledge in cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
Experience working across US and Japan business environments
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)

Pay

From $60,000 per year

Work Location

Plano, TX (onsite)

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