Cybersecurity Support Specialist (Japanese Bilingual)

Responsibilities

• Oversee and triage incoming client inquiries, tracking progress through resolution
• Collaborate with internal security engineers to obtain technical answers and translate them into clear client-facing guidance
• Act as the primary point of contact for customers on cybersecurity topics
• Assess customer requirements and pain points to align security solutions with business needs
• Lead or participate in customer discussions, status updates, and incident briefings in English and Japanese
• Advise customers on security best practices, tools, and risk mitigation strategies
• Build trusted relationships with customers and stakeholders to enhance satisfaction and service quality
• Monitor security systems (firewalls, intrusion detection, antivirus) to identify breaches or anomalies
• Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions
• Maintain and support security compliance aligned with global and local standards
• Document security incidents, investigations, and solutions; generate reports for management and regulatory purposes
• Support Japan affiliates with rolling out new security tools and supporting existing tools
• Identify opportunities for process improvements and drive changes with the team
• Conduct regular communications and assist with root cause analysis and Kaizen implementation

Requirements

• College degree
• 3 to 5 years in a technical role; prior experience as a Technical Lead is a plus
• Proven experience engaging directly with customers or stakeholders (incident communication, service delivery, technical advisory)
• Ability to translate technical cybersecurity topics into clear, business-oriented language for non-technical audiences
• Bilingual in Japanese and English
• Experience working directly with clients and managing supplier relationships
• Strong analytical, problem-solving, and communication skills

Technologies

• Jira
• ServiceNow
• Zendesk

Competencies

• Act with integrity and professionalism
• Excellent verbal and written communication skills
• Strong interpersonal, negotiation, and conflict resolution abilities
• Solid organizational skills and meticulous attention to detail
• Ability to prioritize tasks and delegate when appropriate
• Problem solving and analytical capabilities
• Proficient with Microsoft Office Suite
• Ability to maintain confidentiality and discretion with sensitive information

Preferred Qualifications

• Foundational knowledge in cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
• Experience working across US and Japan business environments
• Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)

Pay

From $60,000 per year

Work Location

• Plano, TX (onsite)