IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Onsite in Suffolk, Virginia, this role supports the mission of US Cyber Command through the DISA-Joint Services Provider, focusing on cybersecurity operations. As an IT Cybersecurity Specialist in the Cyber Excepted Service, you will contribute to defense-focused IT support and help safeguard critical systems and data.

Location: Suffolk, VA (onsite). Salary: USD 90,838 - 118,092 per year.

Responsibilities

• Analyze and resolve the full spectrum of issues within the activity's operations, routing highly specialized problems to the appropriate technical expert as needed.
• Coordinate, implement, and maintain the installation and operation of customer application systems.
• Provide guidance to customers and troubleshoot highly complex problems to minimize downtime affecting critical business activities.
• Establish and maintain operation schedules; develop and manage customer performance requirements and support policies and procedures.
• Apply customer support concepts and methods for troubleshooting and recovering systems and files; configure installed operating systems, network systems, applications, protocols, schedules and equipment to serve as a senior customer technical analyst.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-1959 must be registered or exempt from Selective Service.
• National security position requiring access to classified information; favorable suitability review and security clearance are conditions of employment.
• Under DoD 8140 policy, complete Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months.
• Attention to detail
• Customer service
• Oral communication
• Problem solving
• Minimum of 1 year of qualifying IT experience
• Qualifying experience includes IT customer service, managing unclassified and classified mobility solutions, laptop imaging and software configuration

This job is open to

• The public - U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Clarification from the agency - Open to U.S. Citizens

Additional Information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service; it is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• Current Federal Career/Career-Conditional employees will be placed on an Excepted appointment.
• The appointment does not confer eligibility for non-competitive conversion to the competitive service.
• A 3-year probationary period may be required to evaluate fitness and alignment with public interest.
• Telework availability depends on mission requirements and supervisory determination.
• Designated positions may require urinalysis for illegal drugs prior to appointment or placement.
• The agency may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs may be paid.
• Tax implications related to relocation reimbursements may apply under the Tax Cuts and Jobs Act of 2017 (RITA eligibility may vary).
• Recruitment, relocation, or retention incentives may be authorized.
• This position falls under DoD Manual 8140 and may be aligned with future Cyber Workforce requirements.
• DoD policy on employment of annuitants applies for hires after November 24, 2003; similar rules may apply for internal transfers.
• Veterans' Preference will be applied to preference-eligible candidates as defined by law; documentation may be required.
• For more information on the Cyber Excepted Service and veterans' preference, reference official DoD and agency resources.
• All applicants are encouraged to apply electronically; assistance is available by phone if online application is not possible.
• In some circumstances, the authorized pay may exceed the stated range.

Required Documents

• Resume: Two-page maximum. Guidance on the two-page limit is available from official federal hiring resources.
• Complete initial Eligibility Questionnaire related to the experience requirements.
• SF-50: Current and former federal employees must submit their SF-50 showing the highest grade held on a permanent basis for at least 52 weeks, along with tenure and appointment type.
• Veterans Preference Documentation (if applicable): DD-214 (Member Copy 4) or a current active-duty service statement with entry/separation dates and campaign medals; verification will occur upon separation if applicable.
• Military Spouse Preference (if eligible): Include completed Self-Certification Checklist with supporting documents.
• Military Reserve/National Guard Technician Preference (if eligible): Include completed Self-Certification Checklist.
• Military Reserve/National Guard Technician Disability Preference (if eligible): Include completed Self-Certification Checklist.
• Retained Grade Preference (if applicable): Include completed Self-Certification Checklist.

How to Apply

To apply for this position, provide a complete application package including your resume and required documents. Your resume should detail job titles, duties, start and end dates, and full- or part-time status with weekly hours. Do not include restricted information or sensitive data. A complete assessment questionnaire and any additional supporting documents may be required.

• Submit your resume and required documents through the official USAJOBS portal.
• Ensure your resume includes all requested details for each listed role.
• Complete the eligibility questionnaire and upload any necessary supporting documents.
• Follow prompts to finalize your submission and use the Submit My Answers button to complete the process.
• Check application status in your USAJOBS account under Application Status; if needed, return to an incomplete application to update documents.