Cybersecurity Operations Manager / Technical Account Manager

Robotics Technologies is seeking an onsite Cybersecurity Operations Manager / Technical Account Manager to serve as the operational liaison among ICW Group, CrowdStrike, and Atos. In this San Diego, CA role, you will lead day-to-day oversight of CrowdStrike services, focusing on implementation, adoption, governance, and daily coordination to keep operational execution aligned across stakeholders.

Role focus

• Act as the primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure with the appropriate teams.
• Ensure recommendations are assigned, tracked, and resolved by the right ICW or Atos teams.
• Oversee implementation workstreams, including dependencies, risks, and delivery coordination with Atos as the GSI.

Operational administration & governance

• Maintain accountability through documented owners, due dates, actions, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into ICW workflows and partner with asset owners to reduce risk.
• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.

Reporting, planning, and incident escalation

• Create executive dashboards and concise status reporting.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Provide implementation oversight, deployment coordination, and the operational transition plan.
• Support the security-operations governance framework, cadence, RACI, and escalation model.
• Coordinate incident-escalation and stakeholder-communication processes.
• Track CTEM remediation and maintain Falcon Guardian / AIDR operating procedures.
• Produce RAID log updates and remediation-status reporting.
• Drive knowledge transfer and operational-readiness documentation.

Required experience

• 7+ years of cybersecurity experience across security operations, incident response, threat detection, exposure management, or managed security services.
• 7+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
• 4+ years operational experience with CrowdStrike Falcon technologies, preferably including Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
• Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
• Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
• Experience handling critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
• Ability to work onsite in San Diego for a 12-month assignment.
• Strong communication skills, including translating technical issues into business impact and clear actions.

Technologies

• CrowdStrike Falcon technologies: Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, Falcon OverWatch
• ServiceNow, Jira
• Microsoft Intune, SCCM, BigFix
• Microsoft Entra ID, Active Directory, Okta
• Microsoft Azure, Amazon Web Services, Google Cloud
• NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, ITIL
• CTEM, RAID log

Location, duration, and employment details

• Location: San Diego, CA (onsite)
• Duration: 8 Months + Extension
• Employment type: W-2, 1099, C2C
• Bill rate: $74/hour (C2C)
• Job ID: J54216
• Domain exposure: Real Estate
• Client: To Be Discussed Later
• Work authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Preferred technical experience

• CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, and Falcon OverWatch
• Security incident response, threat hunting, detection engineering, vulnerability and exposure management, and SOC operations
• ServiceNow and Jira workflows; Microsoft Intune, SCCM, BigFix, or comparable endpoint-deployment tools
• Identity platforms including Microsoft Entra ID, Active Directory, and Okta
• Cloud environments including Microsoft Azure, AWS, or Google Cloud
• Knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices