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Cybersecurity Operations Manager / Technical Account Manager

Robotics Technologies San Diego, CA

San Diego, CA

Today

$74 - $74/hr Full time Manager Analytics Cloud Platforms

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Job Description

Robotics Technologies is seeking an onsite Cybersecurity Operations Manager / Technical Account Manager to serve as the operational liaison among ICW Group, CrowdStrike, and Atos. In this San Diego, CA role, you will lead day-to-day oversight of CrowdStrike services, focusing on implementation, adoption, governance, and daily coordination to keep operational execution aligned across stakeholders.

Role focus

Act as the primary operational liaison for Falcon Complete service matters.
Coordinate critical-incident communications, follow-up actions, and closure with the appropriate teams.
Ensure recommendations are assigned, tracked, and resolved by the right ICW or Atos teams.
Oversee implementation workstreams, including dependencies, risks, and delivery coordination with Atos as the GSI.

Operational administration & governance

Maintain accountability through documented owners, due dates, actions, and escalations.
Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
Integrate findings into ICW workflows and partner with asset owners to reduce risk.
Lead weekly operational and monthly service reviews.
Maintain a RAID log covering risks, assumptions, issues, and dependencies.

Reporting, planning, and incident escalation

Create executive dashboards and concise status reporting.
Maintain the roadmap, RACI, escalation model, and transition plan.
Provide implementation oversight, deployment coordination, and the operational transition plan.
Support the security-operations governance framework, cadence, RACI, and escalation model.
Coordinate incident-escalation and stakeholder-communication processes.
Track CTEM remediation and maintain Falcon Guardian / AIDR operating procedures.
Produce RAID log updates and remediation-status reporting.
Drive knowledge transfer and operational-readiness documentation.

Required experience

7+ years of cybersecurity experience across security operations, incident response, threat detection, exposure management, or managed security services.
7+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
4+ years operational experience with CrowdStrike Falcon technologies, preferably including Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
Experience handling critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
Ability to work onsite in San Diego for a 12-month assignment.
Strong communication skills, including translating technical issues into business impact and clear actions.

Technologies

CrowdStrike Falcon technologies: Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, Falcon OverWatch
ServiceNow, Jira
Microsoft Intune, SCCM, BigFix
Microsoft Entra ID, Active Directory, Okta
Microsoft Azure, Amazon Web Services, Google Cloud
NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, ITIL
CTEM, RAID log

Location, duration, and employment details

Location: San Diego, CA (onsite)
Duration: 8 Months + Extension
Employment type: W-2, 1099, C2C
Bill rate: $74/hour (C2C)
Job ID: J54216
Domain exposure: Real Estate
Client: To Be Discussed Later
Work authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Preferred technical experience

CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, and Falcon OverWatch
Security incident response, threat hunting, detection engineering, vulnerability and exposure management, and SOC operations
ServiceNow and Jira workflows; Microsoft Intune, SCCM, BigFix, or comparable endpoint-deployment tools
Identity platforms including Microsoft Entra ID, Active Directory, and Okta
Cloud environments including Microsoft Azure, AWS, or Google Cloud
Knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices

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