Cyber Systems Security Engineer Senior Staff (Integrated Watch floor)

Support the integrated watchfloor capability as Tier I / II SPOC in a 24×7×365 environment with rotating 12-hour shifts and incident management responsibilities.

Responsibilities

• Provide Tier I / II support for the integrated watchfloor capability within a 24×7×365 operational environment
• Act as Single Point of Contact (SPOC) between the service provider and operational users
• Capture, log, categorize, and prioritize incidents using a standardized ticketing system
• Cover the watch floor for Tier I / II as needed when support is not available elsewhere
• Perform initial diagnosis using established knowledge bases and incident models
• Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors)
• Escalate unresolved incidents using functional escalation procedures
• Provide incident status updates to users throughout the resolution lifecycle
• Document troubleshooting steps and resolution actions to populate and expand the knowledge base
• Provide 24×7×365 coverage via rotating 12-hour shifts (0500 and 1700), aligned to 2-week rotation schedules

Requirements

• Bachelor of Science in Engineering or Computer Science
• 12 years of experience with one or more: software and system deployments, Linux system administration, containerization, cloud deployments, and Development Security Operations (DevSecOps)
• 4 years of relevant experience in lieu of a bachelor’s degree
• 2 years of experience may be substituted with an MS in Engineering or Computer Science
• Recent experience within the last 3 years in Kubernetes
• Recent experience within the last 3 years in cluster orchestration
• Recent experience within the last 3 years in containerization
• Current US Security Clearance with Polygraph within the last 7 years
• IAT II CWIP / DoD 8570 compliance (Security+)

Technologies

• Linux
• Kubernetes
• Containerization
• Docker
• Python
• Bash
• Cloud deployments
• DevSecOps
• RHEL / CentOS
• Security+
• CCNA

Desired Skills

• Linux system administration (RHEL / CentOS, etc.) and scripting with Python / Bash
• Experience with Docker; hands-on work with Kubernetes and cluster orchestration within the last 3 years
• Cloud deployment experience and familiarity with security focused DevOps practices
• Ability to provide 24 × 7 call in support for operational system critical discrepancies
• Ability to develop clear technical documentation, procedures, and knowledge base articles
• Experience with ticketing & incident management systems
• Experience assisting government engineers with standards creation, updates, and database management
• SIGINT data handling and classification requirements
• CCNA

Benefits

• Medical, Dental, Vision
• Flexible work arrangements and schedules (e.g., 4x10)
• 401(k) match
• Paid time off
• Holidays
• Parental Leave
• EAP
• Flexible Spending Accounts
• Education Assistance
• Life Insurance
• Short-Term Disability
• Long-Term Disability

Pay Information

• Full-Time Salary Range: $166,900 - $309,900 per year
• Annual short-term and/or long-term incentive compensation programs may be offered depending on the position
• Washington state applicants only: Non-represented full-time employees accrue at least 10 hours per month of PTO and receive at least 90 hours for holidays
• Washington state applicants only: Represented full-time employees accrue 6.67 hours of Vacation per month, accrue up to 52 hours of sick leave annually, and receive at least 96 hours for holidays

Location

• Elkridge, MD (onsite)

Referral and Sign-On

• External Referral Program: referral bonus of $3,000 if the referral is hired
• May be eligible for up to a $25K sign on bonus