Cyber Security Analyst

FedEx is seeking a Cyber Security Analyst to support Identity and Access Management on the Purple ID platform (enterprise identity powered by Okta) in a hybrid environment.

Responsibilities

• Implement, administer, and support technologies across Identity and Access Management and related cybersecurity domains
• Support FedEx’s Okta/Purple ID environment, including authentication, Multi-Factor Authentication (MFA), application onboarding, access policies, role-based access, and group permissions
• Assist with onboarding applications to Okta using SSO (SAML 2.0, OAuth/OIDC) and support integrations with enterprise directories (Active Directory, LDAP) and governance platforms (SailPoint, PAM)
• Troubleshoot authentication, authorization, application access, and identity-related issues across enterprise environments
• Apply networking concepts such as IP addressing and connectivity to troubleshoot identity and application integration issues
• Manage and resolve cybersecurity and IAM incidents, service requests, and demand requests using ServiceNow and established support processes
• Partner with application, infrastructure, security, and business teams to capture access requirements and deliver secure IAM solutions
• Support application onboarding and integration with FedEx identity and authentication services
• Research and respond to attempted or successful efforts to compromise system security and help design countermeasures
• Provide management updates on potential business impacts from theft, destruction, alteration, or denial of access to information and systems
• Participate in initiatives to modernize and retire legacy identity environments
• Support IAM needs related to acquisitions, divestitures, spin-offs, and other enterprise transformation efforts
• Identify manual or repetitive IAM tasks that can be streamlined or automated
• Apply AI-enabled tools, agents, and automation to improve IAM process quality, operational efficiency, and service delivery
• Use AI-enabled tools, coding assistants, and automated agents to streamline log analysis, improve scripting accuracy, and optimize daily IAM workflows
• Evaluate emerging AI capabilities and identify appropriate and secure IAM use cases
• Collaborate with technical teams to improve security, reliability, and scalability of enterprise identity services
• Participate in an on-call support rotation after reaching required proficiency in the environment
• Write, maintain, and debug basic scripts (examples include PowerShell, Python, JavaScript) and automate identity lifecycle tasks using Okta Workflows and REST APIs
• Perform other duties as assigned

Requirements

• Knowledge of IT security and infrastructure
• Strong technical and consulting skills with project management capability
• Experience with security and risk frameworks, standards, and best practices
• Strong verbal and written communication skills
• Knowledge of Identity and Access Management concepts, technologies, and security principles
• Experience supporting enterprise IAM, authentication, or access management environments
• Understanding of core IAM concepts: authentication vs. authorization, MFA, SSO (SAML 2.0, OAuth/OIDC), and directory services (Active Directory, LDAP)
• Knowledge of Okta or comparable enterprise identity platforms
• Knowledge of Active Directory and LDAP
• Knowledge of Privileged Access Management (PAM) concepts and technologies
• Knowledge of identity governance and administration technologies, including SailPoint or similar platforms
• Knowledge of MFA, SSO, authentication, authorization, role-based access, and group permissions
• Working knowledge of networking fundamentals, including IP addressing and connectivity troubleshooting
• Strong analytical and troubleshooting skills across multiple systems and technologies
• Experience working within structured incidents, service requests, and ticket management processes
• Ability to work independently and collaborate effectively with cybersecurity, infrastructure, application, and business teams
• Ability to communicate technical security issues, risks, and business impacts to technical and non-technical stakeholders
• Demonstrated ability to learn emerging technologies and apply them to business and technology challenges
• Demonstrated knowledge or practical experience with Artificial Intelligence (AI), Machine Learning (ML), Generative AI, or related emerging technologies
• Familiarity with AI/ML concepts, Generative AI tools, prompt engineering, or leveraging AI coding assistants (examples: GitHub Copilot, ChatGPT)
• Ability to identify and apply AI-enabled automation opportunities to cybersecurity, IAM, or IT operational processes
• General knowledge of hardware, software, and network
• Minimum experience: 2 years
• Education: Bachelor’s degree in computer science, information systems, and/or equivalent formal training or work experience

Technologies

• Okta, Purple ID
• Multi-Factor Authentication (MFA)
• SSO, SAML 2.0, OAuth/OIDC
• Active Directory, LDAP
• SailPoint, PAM
• ServiceNow
• Okta Workflows, REST APIs
• PowerShell, Python, JavaScript
• GitHub Copilot, ChatGPT

Location and Work Model

• Location: Plano, TX (hybrid)
• Hybrid placement also listed for Pittsburgh, PA and Memphis, TN
• Candidates must live within 50 miles of the campus location
• Employees will be required to work at the FedEx campus location several times per week

Compensation

• Salary range: USD 6,168 - 13,571 per month

Application Criteria

• Application required via the applicable FedEx career site or internal career portal
• Application deadline: October 15th
• Position anticipated to remain posted for 7 calendar days, subject to FedEx posting requirements and business needs