Service Desk Tool Cybersecurity Jobs

1 job found

Today

Cyber Security Analyst

FedEx Plano, TX

Plano, TX

Today

$6,168 - $13,571/mo Full time Active Directory Identity and Access Management Identity Governance

Apply Now

Job Description

FedEx is seeking a Cyber Security Analyst to support Identity and Access Management on the Purple ID platform (enterprise identity powered by Okta) in a hybrid environment.

Responsibilities

Implement, administer, and support technologies across Identity and Access Management and related cybersecurity domains
Support FedEx’s Okta/Purple ID environment, including authentication, Multi-Factor Authentication (MFA), application onboarding, access policies, role-based access, and group permissions
Assist with onboarding applications to Okta using SSO (SAML 2.0, OAuth/OIDC) and support integrations with enterprise directories (Active Directory, LDAP) and governance platforms (SailPoint, PAM)
Troubleshoot authentication, authorization, application access, and identity-related issues across enterprise environments
Apply networking concepts such as IP addressing and connectivity to troubleshoot identity and application integration issues
Manage and resolve cybersecurity and IAM incidents, service requests, and demand requests using ServiceNow and established support processes
Partner with application, infrastructure, security, and business teams to capture access requirements and deliver secure IAM solutions
Support application onboarding and integration with FedEx identity and authentication services
Research and respond to attempted or successful efforts to compromise system security and help design countermeasures
Provide management updates on potential business impacts from theft, destruction, alteration, or denial of access to information and systems
Participate in initiatives to modernize and retire legacy identity environments
Support IAM needs related to acquisitions, divestitures, spin-offs, and other enterprise transformation efforts
Identify manual or repetitive IAM tasks that can be streamlined or automated
Apply AI-enabled tools, agents, and automation to improve IAM process quality, operational efficiency, and service delivery
Use AI-enabled tools, coding assistants, and automated agents to streamline log analysis, improve scripting accuracy, and optimize daily IAM workflows
Evaluate emerging AI capabilities and identify appropriate and secure IAM use cases
Collaborate with technical teams to improve security, reliability, and scalability of enterprise identity services
Participate in an on-call support rotation after reaching required proficiency in the environment
Write, maintain, and debug basic scripts (examples include PowerShell, Python, JavaScript) and automate identity lifecycle tasks using Okta Workflows and REST APIs
Perform other duties as assigned

Requirements

Knowledge of IT security and infrastructure
Strong technical and consulting skills with project management capability
Experience with security and risk frameworks, standards, and best practices
Strong verbal and written communication skills
Knowledge of Identity and Access Management concepts, technologies, and security principles
Experience supporting enterprise IAM, authentication, or access management environments
Understanding of core IAM concepts: authentication vs. authorization, MFA, SSO (SAML 2.0, OAuth/OIDC), and directory services (Active Directory, LDAP)
Knowledge of Okta or comparable enterprise identity platforms
Knowledge of Active Directory and LDAP
Knowledge of Privileged Access Management (PAM) concepts and technologies
Knowledge of identity governance and administration technologies, including SailPoint or similar platforms
Knowledge of MFA, SSO, authentication, authorization, role-based access, and group permissions
Working knowledge of networking fundamentals, including IP addressing and connectivity troubleshooting
Strong analytical and troubleshooting skills across multiple systems and technologies
Experience working within structured incidents, service requests, and ticket management processes
Ability to work independently and collaborate effectively with cybersecurity, infrastructure, application, and business teams
Ability to communicate technical security issues, risks, and business impacts to technical and non-technical stakeholders
Demonstrated ability to learn emerging technologies and apply them to business and technology challenges
Demonstrated knowledge or practical experience with Artificial Intelligence (AI), Machine Learning (ML), Generative AI, or related emerging technologies
Familiarity with AI/ML concepts, Generative AI tools, prompt engineering, or leveraging AI coding assistants (examples: GitHub Copilot, ChatGPT)
Ability to identify and apply AI-enabled automation opportunities to cybersecurity, IAM, or IT operational processes
General knowledge of hardware, software, and network
Minimum experience: 2 years
Education: Bachelor’s degree in computer science, information systems, and/or equivalent formal training or work experience

Technologies

Okta, Purple ID
Multi-Factor Authentication (MFA)
SSO, SAML 2.0, OAuth/OIDC
Active Directory, LDAP
SailPoint, PAM
ServiceNow
Okta Workflows, REST APIs
PowerShell, Python, JavaScript
GitHub Copilot, ChatGPT

Location and Work Model

Location: Plano, TX (hybrid)
Hybrid placement also listed for Pittsburgh, PA and Memphis, TN
Candidates must live within 50 miles of the campus location
Employees will be required to work at the FedEx campus location several times per week

Compensation

Salary range: USD 6,168 - 13,571 per month

Application Criteria

Application required via the applicable FedEx career site or internal career portal
Application deadline: October 15th
Position anticipated to remain posted for 7 calendar days, subject to FedEx posting requirements and business needs

View full job page →

Get Service Desk Tool Cybersecurity Jobs alerts

New Service Desk Tool Cybersecurity Jobs, daily.