Level 3 Support Cybersecurity Jobs

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Today

Cybersecurity Saviynt L3

Phoenix Business Consulting Jersey City, NJ

Jersey City, NJ

Today

$45 - $47/hr Full time Identity and Access Management Incident Response Information Security

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Job Description

Phoenix Business Consulting is hiring an L3 Saviynt IAM support specialist in Jersey City, NJ (onsite). This role focuses on high-impact support for complex identity and access management issues, keeping integrations and workflows healthy, and helping clients maintain reliable IAM operations. You will also serve as an escalation-focused partner for P1 incident bridge involvement and act as a single point of contact for HP.

What you’ll do

Resolve highly complex technical issues across the Saviynt platform.
Maintain and monitor existing Saviynt integrations, workflows, and configurations to support stable operations.
Support JDBC and API-based application onboarding by running testing and resolving onboarding issues.
Own troubleshooting and optimization for Saviynt connectors, including the ability to configure, resolve connector problems, and improve connector performance.
Join the major incident management bridge for P1 issues.
Triage and troubleshoot escalated challenges from L2, ensuring timely resolution.
Handle complex user and access provisioning cases.
Investigate and resolve integration and connector issues, including problems impacting approval and request-based workflows.
Analyze incident management trends to identify causes and propose long-term solutions.
Perform root cause analysis for P1 and P2 issues, implement fixes, and update SOPs.
Ensure IAM services are up and running, including proactive monitoring of Saviynt EIC services.
Support L2 when cases require heavy configuration changes.
Debug and troubleshoot issues in collaboration with technology vendors when needed.
Serve as the single point of contact for HP and provide exceptional customer service and technical support to clients.
Deliver continuous improvement ideas and mentor/train support teams on architectural best practices and innovative solution design.

What you bring

Profound expertise in Saviynt IAM, including in-depth knowledge of configurations, integrations, and customization.
Advanced understanding of IAM technologies, concepts, and best practices.
Proven experience troubleshooting and resolving complex Saviynt technical issues.
Ability to architect and design innovative Saviynt-based solutions for unique client requirements.
Proficiency managing and maintaining Saviynt IAM systems at an architectural level.
Comprehensive knowledge of scripting languages and automation tools for IAM process automation.
Expertise in access control, security protocols, and IAM administration.
Thorough understanding of IAM-relevant regulatory compliance standards such as GDPR and HIPAA.
Familiarity with Active Directory, LDAP, and other authentication protocols.
8+ years of experience.
A university degree in IT or/and IT Security.

Tools and technologies

Saviynt, JDBC, API
Saviynt connectors
Active Directory, LDAP
GDPR, HIPAA

Preferred certifications

Saviynt L100, L200 trainings
CISSP

Compensation: USD 45 - 47 per hour.

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