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Closed on September 14, 2026.
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Job Description
The role is for a Zscaler Security Engineer supporting Zero Trust security delivery across enterprise environments. You will design, deploy, and operate Zscaler solutions, provide Level 3 escalation for critical incidents, and collaborate with cross-functional teams to maintain secure and resilient access for users and applications.
Key Responsibilities
- Deploy and manage Zscaler ZIA, Zscaler ZPA, and Zscaler ZDX for large enterprise deployments.
- Design and optimize security policies including SSL Inspection, URL Filtering, Sandbox, Access & Timeout Policies, and Client Forwarding.
- Support Zscaler migration and integration with Workspace ONE and MDM platforms.
- Deploy and manage ZPA App Connectors in data centers and cloud environments, with AWS preferred.
- Manage ZCC agent profiles, including configuration updates and rollout strategy.
- Maintain SSL Inspection Exemption lists for certificate-pinned applications.
- Support development and monitoring of DLP policies.
- Perform L3 to L7 troubleshooting using tools such as Wireshark, tcpdump, MTR, and Zscaler Analyzer logs including ZSATunnel and ZSATray.
- Use ZDX and other Zscaler diagnostics to analyze latency and performance issues.
- Serve as a Level 3 escalation point for P1/P2 incidents, coordinating with Zscaler TAMs and Support.
- Manage Zscaler-related tickets and escalations in ServiceNow.
- Collaborate with infrastructure, cloud, network, and security teams.
- Create and maintain SOPs, documentation, and knowledge articles.
Required Qualifications
- BS/MS in Computer Science or a related area, or equivalent relevant experience.
- 8+ years experience in network security, cloud security, or Zero Trust.
- Strong hands-on expertise with ZIA, ZPA, ZDX, and ZCC (mandatory).
- Solid understanding of TCP/IP, DNS, HTTP/HTTPS, TLS/SSL, Proxy architecture, authentication (SAML/AD), and IPSec/GRE.
- Proficiency in packet analysis using Wireshark and tcpdump.
- Experience with AWS and/or GCP with networking fundamentals.
- Strong analytical and problem-solving mindset with the ability to approach issues creatively.
- Experience with Software Development Lifecycle Process such as Agile Development and SCRUM methodologies.
- Strong stakeholder communication with leadership and cross-functional teams.
- Ability to work independently and lead problem-solving efforts.
- Excellent troubleshooting and documentation skills.
- Ability to work under pressure in fast-paced enterprise environments.
Technologies
- Zscaler ZIA, Zscaler ZPA, Zscaler ZDX, Zscaler ZCC
- Workspace ONE, MDM, ZPA App Connectors
- Wireshark, tcpdump, MTR
- Zscaler Analyzer, ZSATunnel, ZSATray
- ServiceNow
- SSL Inspection, URL Filtering, Sandbox, Client Forwarding
- DLP, ZDX diagnostics
- TCP/IP, DNS, HTTP/HTTPS, TLS/SSL, Proxy architecture
- SAML, AD, IPSec/GRE
- AWS, GCP
Location, Employment Type, and Education
- Location: Mountain View, CA / San Diego, CA / Plano, TX (hybrid)
- Job Type: contract
- Minimum Experience: 8 years
- Education: BS/MS in Computer Science or related area
Benefits
- Flexible work from home options available.