Senior Director, Global Managed Cybersecurity Services

Unisys is hiring a Senior Director, Global Managed Cybersecurity Services to lead client-facing delivery and global operations across its external managed cybersecurity services portfolio. This Pennsylvania onsite role is responsible for service execution across MDR, CTEM, and managed cloud security, with a strong focus on operational performance, commercial outcomes, modernization, and measurable client value.

What you will do

• Own end-to-end delivery and operational performance for Unisys managed cybersecurity services globally.
• Lead continuous improvement for MDR, CTEM, and managed cloud security service delivery.
• Ensure service execution is consistent, scalable, resilient, and high-quality across regions and delivery centers.
• Establish and maintain managed services governance, delivery standards, service management practices, operational controls, and clear accountability for external client delivery.
• Drive continuous improvement focused on service quality, efficiency, resilience, and client value realization.
• Ensure delivery organizations meet or exceed contractual obligations and service-level commitments.
• Operate with a managed services P&L and business-owner mindset, balancing client success, associate engagement, operational excellence, growth, and financial performance.
• Drive revenue growth, margin improvement, client retention, and service portfolio expansion.
• Identify market opportunities and collaborate with Sales, solution, and product teams to develop differentiated offerings.
• Support business planning and forecasting, including resource planning, investment decisions, pricing inputs, capacity planning, portfolio investment cases, renewals, expansions, and strategic growth initiatives.
• Improve operational efficiency through automation, standardization, AI adoption, and process optimization.
• Build trusted executive-level relationships with strategic clients and serve as an executive escalation point when required.
• Ensure services align to each client’s business objectives, security priorities, and risk reduction goals.
• Create a culture focused on measurable client outcomes, transparency, accountability, and delivery excellence.
• Establish executive reporting frameworks that show client value, contractual performance, operational health, and measurable risk reduction using meaningful metrics, trends, insights, and performance data.
• Collaborate with clients to resolve complex technical and operational issues pragmatically and sustainably.
• Maintain broad, current expertise across cybersecurity operations, threat detection, incident response, cloud security architecture and operations, vulnerability management, threat exposure management, and emerging security technologies.
• Apply intellectual curiosity to rapidly understand technical issues, challenge assumptions, and guide practical, scalable solutions.
• Partner with security architects, engineers, and service leaders to strengthen client-facing managed service architectures, delivery patterns, platform integrations, automation, and delivery quality.
• Lead modernization efforts using automation, platform optimization, AI-enabled operations, and improvements to repeatable service catalog and delivery models.
• Champion responsible adoption of artificial intelligence across cybersecurity operations and service delivery.
• Use AI, automation, and analytics to improve security outcomes, associate productivity, operational scale, and client experience.
• Evaluate emerging technologies for practical incorporation into the service portfolio while protecting stability, security, and client trust through disciplined experimentation.
• Lead complex global initiatives across multiple clients, teams, technologies, regions, and business stakeholders.
• Manage competing priorities across daily operations, client delivery, transformation, growth, and talent objectives.
• Set delivery governance structures, dependencies, milestones, risk management, and performance measures tied to client commitments, service economics, and transformation outcomes.
• Execute programs by removing barriers and ensuring intended outcomes without compromising operational performance.
• Build, lead, and develop a high-performing global cybersecurity organization, fostering accountability, trust, innovation, inclusion, collaboration, and continuous learning.
• Create opportunities for professional development, technical excellence, career progression, and leadership advancement, while increasing engagement, retention, team health, and belonging.
• Mentor future leaders and build a diverse, sustainable leadership pipeline.
• Collaborate across Sales, Delivery, Product Management, Engineering, Finance, Human Resources, partners, and executive leadership to align strategy and execution.
• Promote a One Unisys approach to client success, innovation, and business performance.

Required qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent relevant experience.
• At least 10 years of progressive cybersecurity experience, including meaningful leadership responsibility in client-facing managed services, MSSP/MDR operations, cybersecurity consulting, security operations delivery, or technology services business leadership.
• Demonstrated experience leading global or geographically distributed cybersecurity teams and operations.
• Strong technical understanding across MDR, SIEM/SOC operations, CTEM, vulnerability management, cloud security architecture and operations, incident response, and related cybersecurity domains.
• Proven ability to understand complex technical problems and guide teams toward practical, scalable, and sustainable solutions.
• Strong client management experience, including executive engagement, service reviews, escalations, and outcome-focused communications.
• Demonstrated business acumen, including experience with managed services revenue, margin performance, forecasting, resource and capacity planning, operational metrics, renewal support, and growth initiatives.
• Exceptional project and program management skills, including leading multiple high-priority workstreams simultaneously.
• Experience applying AI and automation to cybersecurity, technology operations, or managed services.
• Exceptional written, verbal, presentation, negotiation, and stakeholder management skills.

Technologies

• MDR, CTEM, SIEM/SOC
• Vulnerability management, cloud security architecture and operations
• Incident response, threat exposure management
• Artificial intelligence, automation, AI-enabled operations, AI adoption, analytics, threat detection

Preferred qualifications

• Experience in an MSSP, MDR provider, cybersecurity consulting firm, or global technology services organization.
• Demonstrated success transforming, scaling, or expanding a managed services business.
• Experience supporting complex multinational enterprises and regulated industries.
• Relevant certifications such as CISSP, CISM, GIAC, CCSP, SC-100, AZ-500, or comparable credentials.
• Advanced degree in cybersecurity, technology, engineering, or business.

Export control statement: This role may require access to export-controlled commodities and technology; applicant should be eligible for any required authorizations from the U.S. Government to conform to U.S. export control regulations.