IT Specialist (Network/INFOSEC)

The IT Specialist (Network/INFOSEC) role at Brooke Army Medical Center, Fort Sam Houston, TX focuses on network monitoring, information security, and VOIP infrastructure within the US Military Treatment Facilities under DHA. This is a Direct Hire solicitation; certifications such as CCNA and Network+ are highly desired.

Overview

• Direct Hire Solicitation
• Location: Fort Sam Houston, TX (onsite)
• Salary: USD 75,278 - 97,867 per year
• Pay scale and grade: GS 11; Promotion potential None
• Appointment type: Permanent
• Work schedule: Full-time
• Telework: No; Remote job: No
• Open to: The public; U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Posting details: Posted this week; Due by 11:59 p.m. ET on July 21, 2026
• Education requirement: PhD or equivalent doctoral degree
• Designation: Position is Mission Essential
• Certifications: CCNA and Network+ highly desired

Responsibilities

• Gather data using a range of network monitoring tools and diagnostic techniques, analyzing data from network devices and packet captures to identify and resolve problems
• Configure and optimize VLANs, VPN, VOIP, and layer 2/3 LAN technologies
• Participate in studies, audits, and ongoing analysis of IT network traffic conditions
• Prepare specifications, technical requirements, and documents related to procurement requests
• Assess benefits, estimate costs, compare data, and recommend system changes or upgrades
• Ensure the VOIP system has proper redundancy to maintain functionality during limited equipment failure

Requirements

• Appointment may be subject to suitability or fitness determination based on a completed background investigation
• Must be able to obtain and maintain a determination of eligibility for a Secret security clearance for the duration of employment; background investigation and credit check required
• A Personnel Security Investigation is required
• Selectees must sign a statement consenting to seasonal influenza vaccinations or provide a recognized exemption (Condition of Employment)
• Immunization screening is required; Hepatitis B immunization is required for positions with direct patient contact; other immunizations may be required
• Pre-placement medical examination is required
• Must meet DoD 8140,5 Oct 2020 requirements within 6 months of hire
• Specialized experience: One year of experience using automated network management tools to document outages and conducting site surveys to assist with operating, maintaining, and upgrading VoIP, Unified Communications, voicemails, auto-attendant, or analog/digital voice systems
• Competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving

Technologies

• VoIP
• Unified communications
• Packet captures
• VLANs
• VPN
• Layer 2/3 LAN technologies
• Network monitoring tools

Education

• PhD or equivalent doctoral degree
• Foreign Education: If education completed at foreign colleges or universities is used to meet qualification requirements, credentials must be evaluated as equivalent to U.S. education by a private organization or credits must be recognized by a U.S. accredited institution

Additional Information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration
• Proof of U.S. Citizenship required
• One year probationary period; agency evaluates fitness and public-interest alignment
• Direct Deposit of Pay is required
• Selection subject to DoD referral system for displaced employees
• Recruitment or relocation incentives may be authorized for highly qualified candidates
• Multiple positions may be filled from this announcement
• Salary includes applicable locality pay or Local Market Supplement
• Reemployed Annuitant information may apply if previously retired from federal service
• PCS costs are not authorized
• Position is designated as Mission Essential and may require reporting during contingencies or emergencies

Next Steps and How to Apply

• To apply, complete the online questionnaire and submit the required documents by the stated deadline
• Submit a resume that supports the specialized experience described; ensure it is two pages or less
• Upload additional documents as needed; allow time for virus scanning
• Application package must be complete and submitted by the closing date to receive consideration
• For more information on the online application process, refer to the USA Staffing Applicant Resource Center

Agency Contact Information

• Army Applicant Help Desk
• Website: https://portal.chra.army.mil/hr_public?id=app_inq
• Address: JT-DD83DB CENTRAL DHN - BROOKE; DO NOT MAIL; Fort Sam Houston, TX 78234; US