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Job Description

Support 24/7 embedded operations in Global Guardian’s dedicated GSOC on-site in Arlington, VA.

Key Responsibilities

  • Provide day-to-day 24/7 GSOC coverage by monitoring mission-critical operations and employee locations in real time.
  • Adapt to evolving threats and logistical changes while maintaining situational awareness for team safety.
  • Assess flight patterns, hotel locations, high-risk destinations, and transportation options to support traveler risk-reduction strategies.
  • Handle routine and emergency calls, including persons in distress, acting as a calm security point of contact.
  • Dispatch security officers, facilities, and on-site EMS using telephone and/or radio during security or medical incidents.
  • Maintain precise data for security systems maintenance, tracking repairs, problematic devices, and escalating damaged equipment to the Systems Team to ensure end-to-end completion.
  • Use mass communication systems to send urgent messages to the Crisis Management Team and operational leaders according to established protocols.
  • Respond to, compile, and report details for thefts, alarms, accidents, and other incidents occurring during duty.
  • Monitor Closed Circuit Television (CCTV) and escalate threat detections while keeping meticulous alarm tracking records.
  • Operate multi-line telephone and radio equipment.
  • Escalate critical event information without delay to the shift supervisor, Site Ops Manager, and the GSOC manager.
  • Coordinate with third-party security providers, law enforcement, and emergency services to support a unified crisis response.
  • For the first six months, likely serve as the single operator, requiring self-reliance, strong organization, and independent execution.
  • Provide limited access badge support, including operating digital camera equipment, running badge printer workflows, coordinating badge activation, and supporting distribution of new or replacement badges.
  • Perform other duties as assigned.

Required & Desired Qualifications

  • Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, or related field is highly recommended, and/or more than 3 years in emergency management, crisis management, emergency operations centers, or related experience.
  • Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
  • Exceptional vigilance and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Ability to work independently and make decisive, well-informed decisions.
  • Proven capability handling high-stress situations and de-escalating conflicts.
  • Emotional intelligence and awareness to manage high stress with candor.
  • Professional certifications such as CPP or PSP (or equivalent) are desirable.
  • Familiarity with Everbridge, Ontic, and Microsoft 365 products.

Technology

  • Everbridge
  • Ontic
  • Microsoft 365
  • Closed Circuit Television (CCTV)
  • Mass communication systems
  • Mass notification
  • Incident case management systems
  • Multi-line telephone
  • Radio
  • Digital camera equipment
  • Badge printer

Schedule & Work Setup

  • Full-time, in-person role located in Arlington, VA.
  • Salaried, exempt professional position.
  • Shift schedule; GSOC operates approximately 24/7.

Work Environment & Physical Demands

  • Exposure to stressful situations, including challenging individuals or high-alert security issues.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Frequent sitting and standing.

Global Guardian Values

  • Hyper-responsive
  • Find a way to “yes”
  • Do what we say
  • Work as a team

Salary: USD 65,000 - 72,800 per year.

Minimum Experience: 3 years.

Education: Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, or a related field.

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