Director, Service Infrastructure & Cybersecurity
Cloud
Cloud Architecture
Cloud Infrastructure
Cloud Operations
Cloud Platform
Cloud Platforms
Cloud Security
Cybersecurity Operations
Data Security
Director Of Engineering
Identity and Access Management
Identity Governance
Information Security
Information Technology (IT)
InfoSec
Infrastructure As Code
Management
Network Security
Networks
Remote Access Vpn
Security
Security Architecture
Security Automation
Security Compliance
Security Engineering
Security Operations
Zero Trust
Zero Trust Architecture
Job Description
Fluence Energy is hiring an experienced leader to govern global service infrastructure and cybersecurity capabilities, with direct ownership of platform operations and the information security ecosystem. This onsite role in Arlington, VA supports high-availability enterprise cloud assets, central data platform infrastructure, and customer-facing edge environments.
As the primary engineering and escalation authority for the Remote Monitoring and Diagnostic Center (RMDC / Tier 1), this role focuses on scalable growth, security, resilience, and dependable operations across Tier 2 infrastructure.
What You’ll Own
- Oversee global AWS resource administration, including EC2 OS lifecycle updates, EBS snapshots, AMI management, S3 lifecycle policies, resource cleanup, and capacity or quota monitoring.
- Direct network architecture and operations, including global firewalls, Zero Trust Architecture (ZTA), VPC routing, and secure VPN connectivity to customer sites and jump hosts.
- Administer Central Data Acquisition Systems (DAS - OS6 & OS7) and associated database infrastructure, driving MySQL/NoSQL automation, performance tuning, shard rollover, patching, and data purge policies.
- Oversee platform lifecycle management across Linux OS, F.OS, firmware, controllers, servers, UPS devices, switches, routers, and firewalls.
- Champion IAM governance across AWS and connected platforms by enforcing MFA, role-based policies, least privilege, key rotations, and recurring joiner/mover/leaver access reviews.
- Manage cybersecurity operations including vulnerability scanning, security group and firewall rule reviews, patch compliance execution, coordination of penetration testing, and secrets or vault administration.
- Lead standardized global rollouts for OS, platform, and firmware updates across cloud, Central DAS, and edge environments in coordination with Field Service Engineers.
- Manage site onboarding deployments, site decommissioning workflows, deployment runbooks, rollback protocols, and test or staging validation prior to production releases.
- Advance software automation and internal tooling initiatives by promoting Infrastructure-as-Code (IaC) and operational scripting to streamline recurring work.
- Own change enablement processes, including change planning, maintenance window scheduling, risk reviews, rollback planning, and customer notification protocols.
- Maintain global CMDB/site inventory (versions, configurations, IPs, contacts) and oversee hardware end-of-life and end-of-support tracking, spare allocation, and software license tracking or reclamation.
- Define availability standards and DR plans (RTO/RPO targets) for Central DAS and customer-facing platforms, and lead scheduled DR failover drills and backup restore verifications.
- Drive capacity forecasting for compute, storage, and licensing as sites scale, and support RMDC operations by directing Tier 2 monitoring architecture, threshold definitions, alert routing, and alert-fatigue cleanup.
- Act as the Tier 2 escalation lead for root-cause analysis (RCA) on RMDC-escalated problems, maintaining standard runbooks, topology diagrams, vendor support contracts (AWS, Mango/Radix, OS licensing), and InfoSec audit evidence.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a closely related technical discipline.
- 10–12 years of progressively responsible experience in IT infrastructure, cloud platform operations, cybersecurity, or related technical disciplines, including at least 5 years in technical leadership or management roles.
- Relevant certifications such as CISSP, CISM, AWS Certified Solutions Architect, ITIL, or equivalent credentials (preferred).
- Strong preference for experience in energy, utilities, renewable energy, battery energy storage systems (BESS), industrial automation, or other mission-critical infrastructure environments.
- Strong preference for experience supporting ICS, SCADA, industrial IoT, or interconnected IT/OT environments, including cybersecurity considerations for distributed industrial assets.
- Proven experience managing enterprise-scale cloud infrastructure, preferably AWS, network security, Linux-based platforms, and cybersecurity operations supporting geographically distributed, high-availability environments.
- Working knowledge of recognized cybersecurity and compliance frameworks, including NIST, IEC 62443, ISO 27001, and applicable critical infrastructure security requirements.
- Demonstrated experience leading multidisciplinary technical teams, managing third-party service providers, and driving ITIL-aligned service operations, incident response, disaster recovery, and continuous improvement.
Core Technologies
- AWS, EC2, EBS, AMI, S3
- MySQL, NoSQL
- Zero Trust Architecture (ZTA), VPC, VPN
- Linux
- Infrastructure-as-Code (IaC)
- CMDB/site inventory, MFA
- NIST, IEC 62443, ISO 27001, ITIL
- CISSP, CISM, AWS Certified Solutions Architect
- Mango/Radix, UPS
Work Authorization
- Must be legally authorized to work in the United States at the time of application and throughout employment, without employer sponsorship.
- Fluence does not sponsor work visas for this position.
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