Cybersecurity SOC Analyst

Fiserv is hiring a Cybersecurity SOC Analyst to support CSIRT investigation and response for cybersecurity events across the global enterprise environment. This onsite role emphasizes initial alert identification, triage, and analysis, with escalation of validated or high-risk incidents for further handling.

Key Responsibilities

• Monitor and triage security alerts and events produced by enterprise security tools, escalating validated or high-risk activity in line with established playbooks and service level targets.
• Conduct initial investigations of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources.
• Review and analyze investigation data in the SIEM/SOAR environment, including sources from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms, to determine severity, impact, and required response actions.
• Record investigation details, findings, actions taken, and escalation information in the case management system using clear, complete, and timely notes.
• Follow shift handoff procedures and communicate open issues, emerging threats, and significant events to team members and incident handlers.
• Support continuous improvement by identifying recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency.
• Maintain coverage for a shift schedule and support a 24x7x365 operating model (follow-the-sun), including work on holidays, nights, and weekends.

Required Qualifications

• 1 to 2 years of experience in cybersecurity operations, incident response, security monitoring, IT operations, networking, or a related enterprise technology environment.
• Ability to support a 24x7x365 operating model, including day, evening, weekend, or holiday shifts as assigned.
• Foundational knowledge of network protocols, operating systems, enterprise architecture, and common log sources used in security investigations.
• Basic understanding of incident response processes, alert triage, threat indicators, and cyber security attack techniques.
• Ability to prioritize work, follow documented procedures, and make sound decisions in a fast-paced operational environment.
• Self-motivated and detail-oriented approach with the ability to collaborate effectively within a cross-functional team.
• Strong critical thinking, puzzle-solving, and investigative mindset to analyze complex activity, connect related indicators, and identify potential security incidents.
• Bachelor’s degree in cyber security, information technology, computer science, or a related field is preferred; equivalent practical experience may be considered.

Technologies

• SIEM/SOAR
• EDR
• Firewall
• Proxy
• Intrusion detection/prevention (IDS/IPS)
• Email security
• Case management system

Work Location

This role is onsite in Berkeley Heights, NJ. Fiserv also lists an available location in Alpharetta, GA. The onsite schedule is Monday through Friday.

Travel

Approximately 10% travel off-site or to other office locations is expected.

Salary Range

USD 97,500 - 164,400 per year. Pay ranges apply to employees in New Jersey and New York, and ranges may differ for other states.

Work Authorization and Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered. Candidates requiring sponsorship, including those on temporary visas such as F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, will not be considered.

Additional Notes

• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates.
• Please be aware of fraudulent job postings not affiliated with Fiserv. Communications from a Fiserv representative will come from a legitimate Fiserv email address.