Cybersecurity Analyst Level 1

Support client security environments in an MSP setting while building toward deeper assessment and compliance ownership across multiple customers.

Responsibilities

• Monitor, support, and assist with managing client security environments across multiple customer networks
• Participate in client calls for security implementations, ongoing support, remediation efforts, and compliance initiatives
• Identify, document, and track security risks, vulnerabilities, remediation tasks, and control gaps
• Perform basic security assessments and contribute to gap analysis for client environments
• Assist with implementing security controls across endpoints, Microsoft 365, and network environments
• Provide practical security guidance to clients, including hardening recommendations, MFA adoption, policy adherence, and secure configuration practices
• Support implementation and management of cybersecurity frameworks such as CMMC, NIST SP 800-171, CIS Controls, and other standards required by clients or recognized in the industry
• Assist with remediation tracking and help validate control effectiveness
• Contribute to compliance documentation, procedural records, and evidence collection activities
• Over time, develop the ability to lead security assessments and own compliance engagements across multiple clients
• Support Tier 1 and Tier 2 technicians during high-volume periods, including common end-user issues such as printers, applications, networking, and system performance
• Escalate service or project issues that cannot be completed within agreed service levels
• Document internal processes and procedures related to assigned duties and responsibilities
• Enter time, expenses, service work, and project work in ConnectWise as required
• Work through project tickets and project phases in ConnectWise as assigned by a Project Manager
• Complete assigned ConnectWise University training materials and blueprints to learn internal processes and workflows
• Review cybersecurity publications and online resources to stay current on emerging security technologies, risks, and best practices

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (preferred)
• Master’s degree preferred but not required
• 2 to 5 years of general IT experience preferred
• 1 to 2 years of cybersecurity experience preferred
• Familiarity with CMMC, NIST SP 800-171, CIS Controls, or similar cybersecurity and compliance frameworks
• Professional IT or cybersecurity certifications preferred, such as CompTIA Security+, ISC2, or other applicable industry-recognized certifications
• CompTIA Security+ preferred, or required within 6 to 12 months if not already obtained
• CCP certification preferred, or required within 6 to 12 months if not already obtained
• Strong interpersonal skills, including communication, active listening, client service, and professional phone communication
• Ability to diagnose and troubleshoot technical issues across common end-user, endpoint, application, and networking scenarios
• Ability to multitask, adapt quickly to changing priorities, and work effectively in a fast-moving MSP environment
• Technical awareness and judgment to match resources to technical issues and client needs
• Understanding of IT support tools, service delivery processes, and how technology is used to provide managed IT services
• Service awareness of key IT services and the ability to understand how IT relates to a client’s business strategy and goals
• Strong documentation and typing skills to ensure quick and accurate entry of service request details, time entries, and project updates
• Self-motivated, team-oriented, and able to communicate effectively with clients, technicians, project managers, and internal leadership

Tools & Technologies

• Microsoft 365
• CMMC
• NIST SP 800-171
• CIS Controls
• ConnectWise
• ConnectWise University
• CompTIA Security+
• ISC2
• MFA

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Remote Work

• Work from home (remote)
• May require occasional travel to client sites

Location

• South Carolina (remote)

Compensation

• USD 60,000 - 75,000 per year