Connectwise Cybersecurity Jobs

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Cybersecurity Analyst Level 1

Kotori Technologies, LLC Greenville, SC 🇺🇸 Remote

Greenville, SC

Today

$60k - $75k/yr Full time Application Support Business Systems Cis Controls

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Job Description

Support client security environments in an MSP setting while building toward deeper assessment and compliance ownership across multiple customers.

Responsibilities

Monitor, support, and assist with managing client security environments across multiple customer networks
Participate in client calls for security implementations, ongoing support, remediation efforts, and compliance initiatives
Identify, document, and track security risks, vulnerabilities, remediation tasks, and control gaps
Perform basic security assessments and contribute to gap analysis for client environments
Assist with implementing security controls across endpoints, Microsoft 365, and network environments
Provide practical security guidance to clients, including hardening recommendations, MFA adoption, policy adherence, and secure configuration practices
Support implementation and management of cybersecurity frameworks such as CMMC, NIST SP 800-171, CIS Controls, and other standards required by clients or recognized in the industry
Assist with remediation tracking and help validate control effectiveness
Contribute to compliance documentation, procedural records, and evidence collection activities
Over time, develop the ability to lead security assessments and own compliance engagements across multiple clients
Support Tier 1 and Tier 2 technicians during high-volume periods, including common end-user issues such as printers, applications, networking, and system performance
Escalate service or project issues that cannot be completed within agreed service levels
Document internal processes and procedures related to assigned duties and responsibilities
Enter time, expenses, service work, and project work in ConnectWise as required
Work through project tickets and project phases in ConnectWise as assigned by a Project Manager
Complete assigned ConnectWise University training materials and blueprints to learn internal processes and workflows
Review cybersecurity publications and online resources to stay current on emerging security technologies, risks, and best practices

Requirements

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (preferred)
Master’s degree preferred but not required
2 to 5 years of general IT experience preferred
1 to 2 years of cybersecurity experience preferred
Familiarity with CMMC, NIST SP 800-171, CIS Controls, or similar cybersecurity and compliance frameworks
Professional IT or cybersecurity certifications preferred, such as CompTIA Security+, ISC2, or other applicable industry-recognized certifications
CompTIA Security+ preferred, or required within 6 to 12 months if not already obtained
CCP certification preferred, or required within 6 to 12 months if not already obtained
Strong interpersonal skills, including communication, active listening, client service, and professional phone communication
Ability to diagnose and troubleshoot technical issues across common end-user, endpoint, application, and networking scenarios
Ability to multitask, adapt quickly to changing priorities, and work effectively in a fast-moving MSP environment
Technical awareness and judgment to match resources to technical issues and client needs
Understanding of IT support tools, service delivery processes, and how technology is used to provide managed IT services
Service awareness of key IT services and the ability to understand how IT relates to a client’s business strategy and goals
Strong documentation and typing skills to ensure quick and accurate entry of service request details, time entries, and project updates
Self-motivated, team-oriented, and able to communicate effectively with clients, technicians, project managers, and internal leadership

Tools & Technologies

Microsoft 365
CMMC
NIST SP 800-171
CIS Controls
ConnectWise
ConnectWise University
CompTIA Security+
ISC2
MFA

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Remote Work

Work from home (remote)
May require occasional travel to client sites

Location

South Carolina (remote)

Compensation

USD 60,000 - 75,000 per year

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