Amentum’s Missile Defense Division is seeking a Cybersecurity Operations Controller to support the Missile Defense Agency (MDA). This onsite role focuses on keeping critical IT security operations healthy and stable through continuous monitoring, incident and problem management, change control, and operational reporting across complex enterprise environments.
You will coordinate day-to-day operational security activities, ensure timely escalation and resolution during service interruptions, and help communicate operational health to stakeholders including senior leadership. Shift-based mission support is included, with expectations that can extend into nights, weekends, and holidays as needed.
Key Responsibilities
- Act as the primary point of contact for coordinating operational security activities, monitoring, and change management.
- Monitor enterprise operations to evaluate system health, availability, and performance using monitoring tools.
- Coordinate real-time responses to outages, incidents, and service degradations, ensuring timely escalation and resolution.
- Lead incident and problem management activities, including root cause analysis and remediation.
- Track and document scheduled and unscheduled service interruptions, including Authorized Service Interruptions (ASIs).
- Maintain operational documentation, daily activity logs, and cybersecurity registers.
- Provide 24/7 mission support during shift-based operations (nights, weekends, and holidays as needed).
- Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
- Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
- Manage change control processes to minimize risk to cybersecurity services.
- Ensure team compliance with processes, procedures, and Systems Engineering principles.
- Communicate operational status and health to stakeholders, including senior leadership.
- Drive continuous improvement initiatives within cybersecurity operations.
Required Qualifications
- 6 or more years of general (full-time) work experience.
- 4 or more years of directly related experience in IT operations management, Network Control Center (NCC), or Enterprise Operations Center (EOC) roles.
- 6 or more months of experience working in a management or leadership role.
- IT Operational Management experience across multiple enterprise environments, including DoD and commercial.
- Deep understanding of ITIL, including incident management, problem management, change management, and service release management.
- Familiarity with enterprise monitoring tools such as SolarWinds, Splunk, Netcool, and HP OpenView (examples listed).
- 1 or more 8570 or 8410 compliant certifications.
- Must have, or obtain, an active DoD Secret Security Clearance.
- Strong verbal and written communication skills.
- Ability to interact effectively with senior leadership.
Technologies
- ITIL
- Incident management
- Problem management
- Change management
- Service release management
- SolarWinds
- Splunk
- Netcool
- HP OpenView
Benefits
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement benefits, including 401(k) matching.
- Educational reimbursement.
- Parental leave.
- Employee stock purchase plan.
- Tax-saving options.
- Disability and life insurance.
- Pet insurance.
Location, Clearance, and Logistics
- Onsite location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL.
- Relocation assistance: None available at this time.
- Remote/telework: No (not available for this position).
- Clearance type: DoD Secret.
- Shift: Day shift.
- Travel required: Up to 10% of the time.
Compensation
USD 150,000 - 180,000 per year.
Desired Qualifications
- Bachelor’s degree or higher in computer science or Information Technology.
- Experience in a specific industry (e.g., MDA or DoD IT Operations).
- Project management experience.
- ITIL Strategic Leader certification.
- 1 or more ITIL certifications (examples listed: ITIL 4 Foundation, ITIL 4 Managing Professional).
- Relevant technical certifications (examples listed: Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate).
Posting window: 10/22/2026 - 10/30/2026.
Requisition timing note: Amentum anticipates the job requisition will remain open for at least three days, with a closing date no earlier than three days. This timeline may change based on business needs.
