Cybersecurity Operations & Enablement

Join Hewlett Packard Enterprise to strengthen operational excellence across a growing cybersecurity organization. This onsite-focused role drives service governance, transparency, and continuous improvement across cybersecurity services, partners, and delivery engagements, with an expectation of primarily working from an HPE office (hybrid). The position is ideally based in Reston, VA or Houston, TX, with an onsite location listed in Spring, TX.

In this role, you will help build trust with senior cybersecurity leaders and stakeholders by turning operational and delivery details into clear, decision-ready reporting. You will also contribute to measurable improvements in service performance and governance maturity while ensuring accountability for contracted outcomes.

What you can expect

• Health & wellbeing comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
• Personal and professional development programs to support career goals.
• Operational impact by strengthening governance discipline and enabling leadership to make informed decisions through accurate, timely, actionable reporting.

Responsibilities

• Set up and run governance frameworks that keep cybersecurity services and key partners accountable.
• Ensure clear accountability, decision-making, escalation paths, and performance expectations are defined and maintained.
• Drive transparency and consistency across cybersecurity service delivery.
• Define, monitor, and report service performance metrics, including KPIs and SLAs.
• Identify emerging delivery risks, performance concerns, and operational issues before they impact the business.
• Hold service delivery partners to commitments, deadlines, and contracted outcomes.
• Lead recovery efforts when performance falls below expectations.
• Build trusted relationships with senior cybersecurity leaders, business stakeholders, and service providers, serving as the go-to person for governance on owned services and partnerships.
• Facilitate alignment across the organization so work progresses effectively.
• Turn technical and operational detail into straightforward updates leaders can act on.
• Work with delivery teams and procurement to evaluate providers, bring them on board smoothly, and launch services on time.
• Systematically manage service provider performance using data to drive future decisions and optimize outcomes.
• Monitor execution against agreed deliverables, milestones, and outcomes that matter.
• Manage risks, issues, dependencies, and actions with clear accountability across your services.
• Drive open actions to closure and keep leaders clearly informed on status, risks, and performance.
• Identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience.
• Drive best practices across service management, governance, and operational oversight, shaping how cybersecurity services and performance standards evolve.

Requirements

• Bachelor’s degree in Cybersecurity, Information Technology, Business, or a related field, or equivalent hands-on experience.
• 10+ years of experience leading service governance, operational oversight, service delivery, or strategic partner management.
• 5+ years of experience in cybersecurity, technology operations, IT service management, governance and risk.
• Proven experience building and running governance frameworks and executive-level reporting.
• Strong understanding of service management principles, including KPI, SLA, and performance management.
• Experience working directly with senior and executive stakeholders.
• Excellent written, verbal, and presentation skills.

Work arrangement

This role is designed as Onsite, with an expectation you will primarily work from an HPE office. The hybrid role is ideally based in Reston, VA or Houston, TX.

Compensation: USD 105,500 - 243,000 per year.

Nice to have

• PMP, PRINCE2, or similar program management certification.
• Experience in large, global enterprise environments.
• Experience with cybersecurity services, managed services, or strategic technology partners.
• CISSP, CISM, CISA, or equivalent cybersecurity certification.

Success in this role

• Build governance people trust across internal cybersecurity third-party services.
• Make service delivery more transparent and accountable.
• Ensure commitments and deliverables are executed successfully.
• Drive measurable improvements in service performance and stakeholder satisfaction.
• Enable leadership to make informed decisions through accurate, timely, and actionable reporting.
• Strengthen operational discipline and governance across the cybersecurity estate.