In this hands-on leadership role, you will help design and evolve the digital front door for Application Security at Northern Trust. The focus is on self-service, guided navigation, workflow automation, knowledge access, and conversational experiences that support employees from discovery through complete request submission.
Role Overview
You will use approved enterprise technologies, including Copilot Studio and Power Platform, to enable trusted service discovery, requirements navigation, and end-to-end intake. The position emphasizes practical digital-experience delivery and automation to improve how employees interact with Application Security services.
Responsibilities
- Design and build self-service, conversational, and workflow-driven experiences that improve employee interaction with Application Security services.
- Create guided request and intake experiences that help users submit complete, actionable information before work reaches Application Security teams.
- Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
- Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
- Measure digital-experience performance using usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.
Requirements
- Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
- Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or similar approaches.
- Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.
Technologies
- Copilot Studio
- Power Platform
- Power Automate
- Dataverse
- APIs
- JSON
Preferred Qualifications
- Experience with Copilot Studio, Power Platform, Power Automate, Dataverse, or comparable low-code automation platforms.
- Experience building conversational assistants, agents, chatbots, retrieval experiences, or AI-enabled user experiences.
- Experience supporting cybersecurity, Application Security, technology risk, governance, service delivery, or another enterprise support function.
Salary and Location
Location: Tempe, AZ (onsite)
Salary: USD 108,775 - 184,965 per year (base pay estimate)
Minimum experience: 8 years
Education
Bachelor's degree in information systems, computer science, engineering, business, or a related discipline, or equivalent.
Benefits
- Retirement benefits (401k and pension)
- Health and welfare benefits (medical, dental, vision, spending accounts and disability)
- Paid time off
- Parental and caregiver leave
- Life and accident insurance
- Other voluntary and well-being benefits
- Discretionary bonus program that may include an equity component
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity, including H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. For reasonable accommodation during the employment process, email MyHRHelp@ntrs.com or discuss requirements with the recruiter you are working with.
