|Job company||Global Relay|
|Job specification:||Your Role
The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.
Providing first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
Monitoring network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
Adhering at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
Providing quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
Registering and classify received incidents and service requests
Undertaking an immediate effort to address security issues in a timely fashion
Undertaking an immediate effort to escalate network and system issues in a timely fashion
Analyzing security events, incidents, and problems to provide recommendations on action
Updating staff and clients on the status of incidents and service requests at agreed intervals
Escalating incidents and service requests to appropriate resources
Executing time-sensitive operational tasks as defined in a task list
Creating scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
Performing other security related system administration duties as needed
Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; any other Internet and network technologies would be an asset
Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
Working knowledge of security incident and event management systems such as HP ArcSight and Splunk
Proven competence with using MS Office and other desktop applications
Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
Excellent verbal and written communication skills
Superior attention to detail and follow-up
Ability to follow processes, multi-task, and excel in a fast-paced environment
A passion for customer satisfaction and responsiveness
Methodical and creative approach to problem-solving
Recognized security industry certifications, such as CompTIA Security+
Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.
We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.
Having established our dominance in the North American finance industry, we have been expanding our London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and an Executive Briefing Center for customer forums and other events.
We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com .
Information Technology & Services Computer Software Financial Services
Engineering Information Technology